Senior Manager Information Technology, Application and Payment Information Systems Department
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Who we are – WE ARE:
Leaders in innovation and a favorite brand of thousands of Bulgarians
Different and we encourage diversity - this gives us invaluable advantages
Flexible, operational and without barriers in the organization and internal communication
What makes us different - THE UNIQUE TEAM OF:
Colorful, interesting and valuable personalities
Professionals striving for the maximum
Like-minded people who like, support and value each other
Contribution and key responsibilities:
Lead one of the Bank's key IT departments, responsible for the core banking platform, payment infrastructure, process automation, IT service management and a portfolio of reporting and satellite systems
Define and execute the technology strategy for your area, setting direction and ensuring the department delivers against the Bank's priorities
Ensure operational continuity for the Bank's core banking and payment processing
Drive measurable improvements in operational efficiency – through process automation, reduction of manual effort, shorter time-to-market for new products and elimination of single points of failure
Build a mature IT service management practice with clear SLAs, structured incident handling, consistent root-cause analysis and measurable service quality
Work closely with senior business stakeholders to understand their needs and translate them into technology initiatives with tangible outcomes
Ensure regulatory and management reporting to be accurate, timely and delivered through sustainable, well-governed processes
Manage budget, vendor contracts and resource allocation with clear rationale for investment, build-or-buy decisions and system lifecycle management
Develop a strong department culture – attract and retain capable professionals, invest in their growth and hold them accountable for results
Lead the assessment and adoption of new technologies and platforms that strengthen the Bank's competitive position, in coordination with other IT units
Drive collaboration across IT departments to ensure end-to-end consistency in how platforms are configured, integrated and maintained
Represent the department in governance forums, steering committees and cross-functional initiatives
For efficiency and effective role performance:
Master's degree in a technical field with at least 5 years of professional experience in IT
Familiarity with enterprise-scale platforms in banking or financial services is an advantage – experience with core banking (FlexCube or similar), payment infrastructure (SWIFT, TARGET2, SEPA) or ITSM and automation tools (ServiceNow, IBM BAW) is valued but not a prerequisite
Strong background in IT process management, service delivery and operational governance
Proven ability to communicate effectively with business stakeholders, translate business needs into technology priorities and drive alignment across teams
Experience in leading teams and delivering complex projects in a structured, process-driven environment
Excellent command of English, both written and spoken
Analytical mindset, proactive approach, strong sense of accountability
Prospects and opportunities:
To be successful and receive recognition - with us, the path from a personal initiative to a working practice is quick and short
To feel understanding and support – every day we build and preserve the pleasure of our work together
