Senior Manager Information Technology, Application and Payment Information Systems Department

Who we are – WE ARE:

• Leaders in innovation and a favorite brand of thousands of Bulgarians

• Different and we encourage diversity - this gives us invaluable advantages

• Flexible, operational and without barriers in the organization and internal communication

What makes us different - THE UNIQUE TEAM OF:

• Colorful, interesting and valuable personalities

• Professionals striving for the maximum

• Like-minded people who like, support and value each other

Contribution and key responsibilities:

• Lead one of the Bank's key IT departments, responsible for the core banking platform, payment infrastructure, process automation, IT service management and a portfolio of reporting and satellite systems

• Define and execute the technology strategy for your area, setting direction and ensuring the department delivers against the Bank's priorities

• Ensure operational continuity for the Bank's core banking and payment processing

• Drive measurable improvements in operational efficiency – through process automation, reduction of manual effort, shorter time-to-market for new products and elimination of single points of failure

• Build a mature IT service management practice with clear SLAs, structured incident handling, consistent root-cause analysis and measurable service quality

• Work closely with senior business stakeholders to understand their needs and translate them into technology initiatives with tangible outcomes

• Ensure regulatory and management reporting to be accurate, timely and delivered through sustainable, well-governed processes

• Manage budget, vendor contracts and resource allocation with clear rationale for investment, build-or-buy decisions and system lifecycle management

• Develop a strong department culture – attract and retain capable professionals, invest in their growth and hold them accountable for results

• Lead the assessment and adoption of new technologies and platforms that strengthen the Bank's competitive position, in coordination with other IT units

• Drive collaboration across IT departments to ensure end-to-end consistency in how platforms are configured, integrated and maintained

• Represent the department in governance forums, steering committees and cross-functional initiatives

For efficiency and effective role performance:

• Master's degree in a technical field with at least 5 years of professional experience in IT

• Familiarity with enterprise-scale platforms in banking or financial services is an advantage – experience with core banking (FlexCube or similar), payment infrastructure (SWIFT, TARGET2, SEPA) or ITSM and automation tools (ServiceNow, IBM BAW) is valued but not a prerequisite

• Strong background in IT process management, service delivery and operational governance

• Proven ability to communicate effectively with business stakeholders, translate business needs into technology priorities and drive alignment across teams

• Experience in leading teams and delivering complex projects in a structured, process-driven environment

• Excellent command of English, both written and spoken

• Analytical mindset, proactive approach, strong sense of accountability

Prospects and opportunities:

• To be successful and receive recognition - with us, the path from a personal initiative to a working practice is quick and short

• To feel understanding and support – every day we build and preserve the pleasure of our work together