Terms and Conditions

PART I: TERMS AND CONDITIONS FOR EMPLOYERS AND TRADERS

Section I: Subject Matter, Conclusion and Amendment of the Agreement

1. Subject Matter and Conclusion of the Agreement

1.1. These Terms and Conditions govern the relationship between the operator of the "Bulgaria Wants You" Platform, namely DNA MEDIA AD, UIC 205882707, with its registered office and management address at Floor 3, 22 Galichitsa Street, Lozenets District, Sofia 1164, hereinafter referred to as "DNA MEDIA AD" and/or the "Operator", and the business users - Employers, Traders (legal entities) and Event Organisers (collectively, "Employers") - in connection with the provision of paid and free online intermediation services in the following verticals: Careers, Life in Bulgaria, Events, Real Estate, Finance and News. DNA MEDIA AD is not an employer, an employment intermediary within the meaning of employment law, or a party to the employment relationships between Employers and Candidates.

1.2. The agreement for the provision of digital services between DNA MEDIA AD and the Employer shall be deemed validly concluded upon the earlier of the following two events:

1.2.1. Completion of the corporate profile registration process on the bulgariawantsyou.com Website;

1.2.2. Confirmation of an order and/or payment for a selected service through the Website's digital Configurator.

1.3. Acceptance of these Terms and Conditions constitutes an electronic statement within the meaning of the Electronic Document and Electronic Trust Services Act (EDETSA), is made remotely in accordance with the Electronic Commerce Act (ECA), and has the force of a binding commercial agreement within the meaning of the Commerce Act (CA).

1.4. By accepting these Terms and Conditions, the Employer declares that it is acting entirely within the scope of its trade, business or professional activity.

2. By accepting these Terms and Conditions, the Employer undertakes not to request, collect or accept from Talents/candidates, whether directly or indirectly and in any form whatsoever, any fees, payments, commissions, document-processing fees, interview, application or enrolment fees, or mandatory paid training, materials, courses or equipment as an advantage or condition for applying, having a CV reviewed, or entering into an employment or civil contract.

2.1. The Employer is prohibited from using the Platform or any of its functionalities (including job advertisements, the profile, internal chat and messaging system) to offer paid goods, services, loans, financial products, MLM (multi-level marketing) schemes, pyramid structures, paid courses or any other commercial content that does not constitute a genuine and regular offer of employment/a job position.

2.1.1. All messages sent by Employers through the internal messaging system must be directly related to a specific job advertisement, recruitment procedure or career opportunity.

2.1.2. The following are prohibited:

2.1.2.1. Sending unsolicited commercial communications (spam), advertising goods/services, financial products, loans, MLM schemes or paid courses;

2.1.2.2. Requesting fees (for an application, interview, document processing or training);

2.1.2.3. Requesting sensitive personal data (Bulgarian Personal Number, identity card number or bank details) through the messaging system;

2.1.2.4. Using offensive, discriminatory, threatening or obscene language.

2.2. Where a breach of the prohibitions under Clause 2.1 is established (following a report by a Talent or an ex officio review), DNA MEDIA AD shall be entitled immediately to:

2.2.1. Block and close the infringer's corporate profile without notice;

2.2.2. Remove all of the infringer's advertisements from the Platform;

2.2.3. Retain prepaid service fees as the minimum contractual penalty for the breach;

2.2.4. Impose on the Employer a contractual penalty equal to the value of the unused subscription or twice the price of the purchased advertisement package, without prejudice to the right of DNA MEDIA AD to seek compensation through the courts for any greater loss or damage;

2.2.5. Refer the matter to the competent public authorities (including the Executive Agency General Labour Inspectorate and the bodies of the Ministry of Interior) where fraud or a breach of the Employment Promotion Act is suspected.

2.3. The Employer shall bear full and independent liability (including for penalties imposed on DNA MEDIA AD by the Commission for Protection against Discrimination) if it publishes an advertisement containing discriminatory requirements (age, sex, race, etc.). In such cases, DNA MEDIA AD shall be entitled to remove the advertisement immediately without refunding any amounts paid.

3. Corporate Profile, Identity and Sub-accounts

3.1. Registration of a corporate profile and browsing the Platform are free of charge. Payment shall be due only when publication of an advertisement or another paid service is ordered. One (1) primary corporate profile shall be created for each legal entity or sole trader and shall be uniquely identified by its BULSTAT/UIC or the corresponding identification number for foreign legal entities.

3.1.1. The Platform's technical and administrative support team is available for enquiries, assistance and the handling of reports on each business day from 09:00 to 18:00.

3.1.2. Enquiries submitted during the stated hours on non-business days/public holidays shall be processed within three business days.

3.2. The holder of the corporate profile may request the creation of up to three (3) additional user profiles (sub-accounts) for its employees or external consultants and may assign the relevant access levels and permissions to them. Where there are indications or reasonable suspicions of misuse, unauthorised access, sharing of access credentials with third parties, or content that breaches the Terms and Conditions, the Operator reserves the right, unilaterally and without notice, to limit the number of active sub-accounts to one (1) or temporarily suspend access to them.

3.3. The Employer shall bear full and joint and several liability for all acts and/or omissions of the persons granted access to the sub-accounts, including the publication of advertisements, communication with Talents and ordering of paid services.

3.4. The Employer shall exercise all due care and implement reasonable technical and organisational measures to keep confidential its username, password and any relevant tokens/access keys for its corporate profile and sub-accounts. The Employer shall bear full responsibility for all acts, statements, requests, payments and published content made through its profile or sub-accounts, whether performed by an authorised person or by a third party that has obtained access as a result of negligence, theft or unlawful acquisition of access credentials. If the Employer suspects that its password has been compromised or that unauthorised access has occurred, it must change its password immediately and notify DNA MEDIA AD by email.

3.5. When registering, updating its profile or publishing advertisements, the Employer must provide entirely true, accurate, up-to-date and complete information concerning its legal status, UIC/BULSTAT, representatives, registered office and management address, actual business activities, and the terms of the positions offered.

3.5.1. All new corporate profiles are subject to mandatory verification by the Operator upon registration. The Operator shall also carry out verification when the first advertisement/service is submitted. The verification process confirms the connection between the person who created the profile and the relevant legal entity.

3.5.1.2. Every newly published advertisement, as well as every subsequent amendment to it, is subject to mandatory approval (moderation) for compliance with the law and the Platform rules.

3.5.1.3. Verification of a corporate profile and/or moderation of an advertisement shall be completed within up to three (3) business days from submission of the request/payment.

3.5.1.4. The paid publication period for an advertisement shall begin when it is formally approved and published by the Operator, and the Employer shall not lose any paid days during the review period.

3.5.2. DNA MEDIA AD shall be entitled at any time to verify the accuracy of the information provided, including by requesting additional documents evidencing representative authority or the legal grounds for offering the relevant positions.

3.5.3. If it is established that the Employer has provided false, incomplete, misleading or forged information (including a non-existent UIC, another company's details, a false contact person or misleading employment conditions), DNA MEDIA AD shall be entitled, immediately and without notice, to:

3.5.3.1 Restrict, temporarily suspend or permanently close the corporate profile and access to it;

3.5.3.2. Remove all job advertisements and content published by the Employer;

3.5.3.3. Retain all amounts prepaid by the Employer for subscriptions or individual services as a contractual penalty for culpable non-performance of the agreement. In such cases, DNA MEDIA AD shall not be liable for any loss, damage or loss of profit suffered by the Employer.

3.5.4 Pursuant to Article 10(1)(3), in conjunction with § 1(23) of the Supplementary Provisions of the Gambling Act (GA), the dissemination of gambling advertising in any form on the Platform is strictly prohibited.

3.5.4.1. Any form of commercial message, communication, banner or logo, as well as the use of the company name or trade mark of a gambling operator in advertisements, the Employer's profile or accompanying materials, shall be deemed gambling advertising within the meaning of the GA and is strictly prohibited.

3.5.4.2. If the Employer breaches the prohibition under the preceding clauses and identifies itself on the Platform by the company name or trade mark of a gambling operator, or publishes content of that nature, the Operator shall be entitled, without owing a refund of any amounts paid, to remove the advertisement and restrict the Employer's access until the matter has been clarified. Notwithstanding the foregoing, the Employer shall indemnify the Operator in full for all loss, damage and penalties incurred or imposed.

3.5.4.3. The indemnification under Clause 3.5.3.2 includes, without limitation:

3.5.4.3.1. The full amount of any financial penalties imposed on the Operator under the Gambling Act or other provisions of applicable law;

3.5.4.3.2. All court, administrative and legal fees and costs;

3.5.4.3.3. Any direct or indirect reputational damage suffered.

3.5.4.4. The indemnification obligation under this Section is unconditional and shall remain in full force indefinitely, irrespective of when a penalty is imposed by the competent public authorities (including the National Revenue Agency or another authority), including after the expiry, termination or rescission of the Employer's agreement or subscription.

3.6. By accepting these Terms and Conditions, the Employer confirms that all decisions concerning the publication of Advertisements and the selection, interviewing, assessment, rejection or hiring of candidates are made entirely and independently by the Employer. DNA MEDIA AD does not participate in those decisions, does not issue instructions concerning the selection of candidates and shall not be liable for their consequences.

3.7. The Employer may not create its own database of Talents by exporting, copying, systematising or reusing information obtained through the Platform outside the specific recruitment process for which access was granted.

3.8. The Employer may terminate its agreement for use of the Platform at any time and request deactivation and closure of its corporate profile without stating a specific reason. The agreement shall be deemed terminated when the Operator processes the request (within ten business days).

3.8.1. Termination shall be effected by sending written notice from the official administrator email address linked to the profile to the Operator's support email address at [email protected], or by using the deactivation function in the corporate profile settings panel.

3.8.2. Closure of the profile at the Employer's initiative before the expiry of an active Subscription plan or an already published advertisement shall not oblige the Operator to refund all or any part of the amounts prepaid for the unused remainder of the period.

3.8.3. Upon termination of the agreement, the Employer's access to the Platform and to the CVs, applications and chat history stored in the profile shall be terminated immediately. Profile data shall be erased or pseudonymised/concealed in accordance with our Privacy Policy and applicable law, except for data that the Operator is legally required to retain (e.g. accounting and tax documents).

Section II: Payment, Invoicing and Tax Compliance Policy

4. Direct Payment Model

4.1. The DNA MEDIA AD system enables the direct and immediate purchase of job advertisements, advertising placements, packages and other digital services directly through the bulgariawantsyou.com Website.

4.2. All online payments on the Platform are processed through secure integration with the licensed global payment service provider Stripe (Stripe Payments Europe, Ltd./Stripe, Inc.).

4.3. Payment methods supported through Stripe include:

4.3.1. Debit and credit cards (Visa, Mastercard, American Express, Discover, Diners Club, etc.);

4.3.2. Digital wallets (Apple Pay, Google Pay);

4.3.3. Other electronic payment methods, provided that they have been enabled by the Operator in the Stripe payment interface at the time of the transaction.

4.4. All payment card data are entered, encrypted and processed entirely by Stripe in accordance with PCI DSS Level 1, the industry's highest security standard. DNA MEDIA AD does not collect, process or store full payment card numbers (PANs) or CVC/CVV codes on its servers.

5. Issuance of Electronic Invoices on Behalf of DNA MEDIA AD, UIC 205882707

5.1. Upon completion of a purchase and successful processing of the transaction through Stripe, the system automatically generates and issues an electronic invoice (e-invoice) on behalf of the Operator, DNA MEDIA AD.

5.2. The invoice shall be drawn up in strict compliance with the requirements of Article 114 of the Value Added Tax Act (VATA) and Article 6 of the Accountancy Act (AA) and shall contain all mandatory particulars of DNA MEDIA AD as the supplier (name, UIC, VAT number, registered office and management address, and accountable person) and of the Employer (name, UIC, VAT number, registered office and management address, and accountable person).

5.3. When making a purchase, the Employer must enter accurate, complete and true invoicing details (company name, UIC/BULSTAT, VAT number, registered office and management address, accountable person, and invoicing email address). DNA MEDIA AD shall not be liable for incorrectly issued invoices resulting from false or inaccurate information entered by the Employer.

5.4. The electronic invoice is automatically generated and sent to the Employer's email address and remains available for viewing and downloading at any time through the Stripe Customer Portal.

5.5. Pursuant to the Electronic Document and Electronic Trust Services Act, electronic invoices issued by Stripe/DNA MEDIA AD have full legal and accounting validity and do not require a wet-ink stamp or physical signature.

6. Tax Treatment

6.1. For domestic legal entities (registered in Bulgaria), all prices stated on the Website are exclusive of VAT (unless expressly stated otherwise). When a Bulgarian legal entity completes a purchase, value added tax (VAT) at the rate of 20% shall be charged on the service price in accordance with the VATA and shown as a separate line item on the invoice.

6.2. For foreign legal entities registered within the European Union (outside Bulgaria):

6.2.1. Where the Employer is a taxable person established in another EU Member State and provides a valid VAT number (verified through VIES), the VAT reverse-charge mechanism shall apply in accordance with Directive 2006/112/EC and the VATA.

6.2.2. If an EU Employer does not provide a valid VIES VAT number, Bulgarian VAT at the rate of 20% shall be charged.

6.3. The following rules shall apply under these Terms and Conditions to foreign legal entities registered in countries outside the EU (third countries). Where digital services are supplied to business customers established outside the EU, the place of supply shall be outside Bulgaria in accordance with the VATA. DNA MEDIA AD shall not charge VAT.

7. Activation of Services and Payment Currency

7.1. All payments shall be made in euros (EUR). Any currency conversions (where the customer's account is denominated in another currency) shall be made at the exchange rate of the bank that issued the Employer's card/account or in accordance with Stripe's terms.

7.2. Payment activates the service immediately. Every published advertisement, and every subsequent amendment to it, is subject to mandatory moderation by the Operator. If publication is refused due to a breach of these Terms and Conditions, the Employer shall be entitled to correct the advertisement but not to a refund of the amount paid. When an active advertisement is amended, the previous version shall remain visible until the changes are finally approved.

8. Alternative Payments and Default Interest

8.1. By way of exception and subject to prior written agreement, DNA MEDIA AD may permit deferred payment by bank transfer on the basis of an issued pro forma invoice/invoice.

8.2. If the Employer defaults on a deferred bank payment, it shall owe DNA MEDIA AD:

8.2.1. Statutory default interest at the rate determined by reference to the Bulgarian National Bank base interest rate plus 10 percentage points;

8.2.2. A fixed amount of not less than one hundred (100) euros to cover the minimum costs of debt collection.

8.3. Where payment is made by bank transfer (on the basis of an issued invoice/pro forma invoice), the funds must be transferred from a business bank account opened in the name of the legal entity/Employer registered on the Platform.

8.4. Payments ordered from the bank accounts of natural persons or third parties/unrelated persons shall not be deemed due and proper payment for the corporate service. In such cases, the Operator shall be entitled to refuse to activate the service and refund the amount to the payer's account, with the transfer fees borne by the payer.

9. Cancellation of Purchases, Refunds and Disputes

9.1. To the extent that the services offered constitute the supply of digital content and immediate intermediation, upon payment through Stripe and activation of the advertisement/service, the agreement shall be deemed fully performed by DNA MEDIA AD.

9.2. Purchased and already published advertisements and activated subscriptions are non-refundable, except in the cases set out below or in the event of an incorrect duplicate charge.

9.3. If the mandatory verification of the Employer's identification details establishes that the UIC/BULSTAT (or corresponding foreign registration number) provided is invalid or has been deregistered, or that the person who created the profile lacks the necessary representative authority, the Operator shall refuse to provide the services and shall deactivate the profile.

9.3.1. If an invalid/deregistered UIC or lack of representative authority is established during subsequent verification, all amounts prepaid by the Employer shall be refunded in full to the account from which payment was made within fourteen (14) days from the date of refusal.

9.3.2. Any direct card, bank or transaction fees incurred in processing the return transfer shall be borne by the Employer and deducted from the refunded amount.

9.3. If a payment made through Stripe is disputed, the Employer undertakes first to contact the DNA MEDIA AD team at [email protected] in order to resolve the matter out of court. In the event of an unfounded dispute, DNA MEDIA AD shall be entitled immediately to suspend access to the profile and demand reimbursement of the dispute-related fees.

10. Subscription Plans and Packages

10.1. Single Advertisement Package: This package is intended for companies with one-off or occasional recruitment needs and for start-ups.

10.2. Subscription Plan: Designed for HR teams, fast-growing organisations and companies with regular recruitment needs. Activation provides up to 15 simultaneously active advertisements and an "Active Employer" badge.

10.3. Enterprise Corporate Plan: The highest partnership tier, designed for large corporate clients, international companies and employers with a strong focus on employer branding. The terms are negotiated individually according to the company's specific needs and scale.

10.4. The standard publication period for a single advertisement is thirty (30) calendar days, with the option of a paid extension (by 15 or 30 calendar days). Additional paid services (add-ons) shall be activated, and their term shall begin, when the advertisement is published. Registration and browsing the Platform by Employers are free of charge.

10.5. Subscription plans are automatically renewed through Stripe for a further period of the same duration. The Employer may cancel automatic renewal at any time through its Stripe Customer Portal, with cancellation taking effect at the end of the period already paid for. For an annual subscription, the Operator shall send an email reminder before the renewal date.

10.6. The purchase of Subscription plans and packages, including placement, additional visibility, targeting or other paid services, does not guarantee:

10.6.1. Any particular number of applications;

10.6.2. Any particular number of views;

10.6.3. The hiring of an employee;

10.6.4. Any particular position in search results.

10.7. DNA MEDIA AD shall provide the services with due professional care; however, the final result depends on numerous factors, including the content of the Advertisement, labour market conditions and user behaviour.

10.8. DNA MEDIA AD may unilaterally amend the financial terms and prices. Such amendments shall not affect the terms for the provision of Services already ordered and confirmed by DNA MEDIA AD.

Section III: Transparency of Algorithms and Systems

11. Advertisement Ranking Algorithm

11.1. In accordance with Article 5 of Regulation (EU) 2019/1150, DNA MEDIA AD provides full transparency regarding the main parameters that determine the ranking (ordering) of job advertisements and corporate profiles in the Website's search results. DNA MEDIA AD shall be entitled to disregard, neutralise or penalise actions intended to manipulate algorithmic ranking.

11.2. The principal ranking displayed is based on an automated algorithm that takes account of the following main parameters and their relative weighting:

11.2.1. Advertisements uploaded or updated more recently are given priority;

11.2.2. Advertisements that allow candidates to apply directly through the DNA MEDIA AD system (without redirection to external websites) are given a higher visibility coefficient;

11.2.3. Advertisements that state a specific salary range are ranked higher;

11.2.4. Prompt processing of CVs received and regular activity in the internal chat increase the ranking of advertisements;

11.2.5. Advertisements provided in Bulgarian and English with all mandatory fields completed;

11.2.6. The algorithm includes an adjustment factor that prevents Employers with a large volume of advertisements from monopolising the first pages.

11.3. The Employer may purchase additional paid promotional services that temporarily place an advertisement in fixed premium positions separate from the organic ranking.

11.3.1. Purchasing sponsored placement does not alter the moderation rules or release the Employer from its obligation to comply with these Terms and Conditions.

11.4. The Employer may not influence the algorithms for ranking, visibility or recommendation of Advertisements by automated means, repeated publication or editing, artificially generated activity, bots or any other actions.

11.4.1. If actions under the preceding Clause 11.4 are established, DNA MEDIA AD shall be entitled, without notice, to:

11.4.1.1. Remove the relevant Advertisement;

11.4.1.2. Reduce its visibility;

11.4.1.3. Deactivate functionalities;

11.4.1.4. Temporarily or permanently restrict access to the Platform.

11.4.2. DNA MEDIA AD shall not be required to disclose the specific technical parameters of the algorithms where doing so would compromise security or enable circumvention.

12. As at the effective date of these Terms and Conditions, the Platform does not use artificial intelligence systems within the meaning of Article 3(1) of Regulation (EU) 2024/1689. The ranking of advertisements and matching suggestions are generated by a deterministic algorithm using rules and weights predefined by the Operator, without machine learning.

12.2. Artificial-intelligence-based functionalities may be introduced at a later stage in the development of the Platform. Before activating them, the Operator shall update these Terms and Conditions and the Privacy Policy and notify Employers in accordance with Article 3(2) of Regulation (EU) 2019/1150.

12.2.1. Any AI systems that DNA MEDIA AD may introduce shall serve solely an assistive, advisory and sorting function. The algorithms shall not automatically reject candidates, produce rankings with final legal effect, or make recruitment decisions. In all cases, the final decision on reviewing a CV, inviting a candidate to an interview, approving or rejecting a candidate shall be made entirely by a natural person - an employee of the Employer (an HR professional).

12.4. Any AI algorithms designed in the future shall strictly comply with the principle of non-discrimination and shall not use protected characteristics such as sex, race, ethnic origin, age, disability or religious beliefs as matching criteria.

12.5. Upon introduction of artificial-intelligence-based functionalities, the Employer shall bear independent responsibility for the criteria, requirements and prompts it enters when using AI-based filtering tools. DNA MEDIA AD shall not be liable for any discriminatory or unlawful recruitment practices arising from parameters expressly specified by the Employer.

Section IV: Data Rights, Suspension of Services and Limitation of Liability

13. Access to Data after Termination

13.1. During the term of the agreement, the Employer shall have continuous access to the content it has uploaded, active and archived advertisements, statistical data on views and candidates, and the history of communications in the internal chat.

13.2. Following termination of the agreement or expiry of the subscription, the Employer's access to the administration panel shall be terminated. DNA MEDIA AD shall retain generated statistical and other non-personal data in anonymised and aggregated form for analytical purposes. Access to candidates' personal data (CVs) after termination shall be governed by applicable data protection law and our Privacy Policy, which forms an integral part of these Terms and Conditions and is available at: bulgariawantsyou.com/en/privacy-policy

13.3. The relationship between the Platform Operator (DNA MEDIA AD) and the Employer concerning the processing of personal data of candidates and employees on behalf of the Employer shall be governed by the Data Processing Agreement (pursuant to Article 28 GDPR), which is an Appendix to these Terms and Conditions.

13.3.1. By accepting these Terms and Conditions (by electronic statement/ticking the relevant box), the Employer also accepts and enters into the Data Processing Agreement.

13.3.2. In the event of any conflict between these Terms and Conditions and the Appendix concerning the protection and processing of personal data, the provisions of the Appendix shall prevail.

13.3.3. For the avoidance of doubt:

13.3.3.1. The Operator acts as Processor in respect of personal data processed on the Employer's behalf for the purposes of forwarding applications and publishing advertisements in accordance with the Appendix;

13.3.3.2. The Operator acts as an independent Controller in respect of data relating to Platform support, profile registration and administration, the issuance of accounting documents, and Website traffic analysis.

13.4. In order to comply with the storage limitation principle under Regulation (EU) 2016/679 (GDPR), the Employer's access to CVs submitted and candidates' personal data on the Platform shall be terminated automatically:

13.4.1. For standard advertisements/subscriptions - upon expiry of their term;

13.4.2. For annual subscriptions - when the specific advertisement is removed, archived or expires.

13.5. Once the circumstances under Clause 13.3 occur, the Platform shall block access to the attached files.

13.6. By accepting these Terms and Conditions, the Employer shall bear sole and full responsibility, as an independent Controller, for the lawful retention of data downloaded locally before access is terminated.

14. Suspension and Restriction of Services

14.1. In accordance with Regulation (EU) 2019/1150 and the Digital Services Act, where DNA MEDIA AD decides to restrict, suspend or remove a specific advertisement/content of the Employer, the Operator shall provide the Employer with a statement of reasons on a durable medium (by email) before or at the time the restriction takes effect.

14.2. Where DNA MEDIA AD decides to terminate the provision of all services and close the corporate profile, the Operator shall provide the Employer with a statement of reasons at least fifteen (15) days before the termination takes effect.

14.3. The period under Clause 14.2 shall not apply and termination shall take effect immediately where:

14.3.1. DNA MEDIA AD is subject to a legal or regulatory obligation requiring it to terminate the provision of all services;

14.3.2. DNA MEDIA AD exercises a right of termination based on an imperative reason under national law;

14.3.3. The Employer has repeatedly or seriously breached these Terms and Conditions or applicable law (including by publishing illegal content or fraudulent advertisements, attempting data scraping, carrying out cyberattacks or misusing Talents' personal data).

14.4. Where termination is due to culpable conduct by the Employer, amounts prepaid for unused services or subscriptions shall not be refunded.

15. Internal Complaint-handling System and Mediation

15.1. DNA MEDIA AD provides a free internal complaint-handling system for Employers. Complaints concerning suspension of services, removal of advertisements, algorithmic ranking or technical issues shall be submitted by email to: [email protected].

15.2. DNA MEDIA AD shall consider complaints received within fifteen (15) business days and notify the Employer of its reasoned decision.

15.3. For the out-of-court settlement of disputes between DNA MEDIA AD and Employers in connection with the provision of the services, including complaints not resolved through the internal system, the Parties may refer the matter to independent mediators.

16. Liability

16.1. DNA MEDIA AD shall not be liable to the Employer for loss of profit, indirect, consequential or incidental loss or damage, loss of business opportunities, reputational damage or business interruption arising out of or in connection with the use of, or inability to use, the Platform.

16.2. All services are provided on an "as available" basis. The Operator does not warrant the uninterrupted, error-free or trouble-free operation of the Platform. The total aggregate liability of DNA MEDIA AD to the Employer for all claims arising out of or in connection with this agreement, irrespective of the legal basis (contract, tort or otherwise), shall be strictly limited to the lower of: the total amount actually paid by the Employer for services during the twelve (12) months preceding the relevant event, and five hundred (500) euros.

16.3. DNA MEDIA AD makes no express or implied warranty as to the Platform's fitness for a particular purpose, its uninterrupted operation, the accuracy of results, or the satisfaction of the Employer's individual expectations.

16.4. DNA MEDIA AD shall not be liable for loss, damage, interruptions or inability to provide the services caused by technical malfunctions, outages or scheduled maintenance affecting the infrastructure of external service providers, including, without limitation, hosting and cloud service providers, payment service providers (including Stripe), consent management system providers or network operators.

16.4.1. By accepting these Terms and Conditions, the Employer agrees that DNA MEDIA AD may carry out scheduled maintenance and technical updates without prior notice and that this shall not constitute non-performance of the agreement.

17. By accepting these Terms and Conditions, the Employer undertakes to indemnify and hold DNA MEDIA AD harmless against all loss, damage, penalties, administrative proceedings, court costs and third-party claims arising as a result of:

17.1. A breach of these Terms and Conditions;

17.2. A breach of applicable law;

17.3. An infringement of third-party rights;

17.4. Publication of unlawful content;

17.5. Unlawful processing of personal data;

17.6. Copyright infringement;

17.7. A breach of the GDPR;

17.8. Misleading information.

PART II: TERMS AND CONDITIONS FOR USE OF THE BULGARIA WANTS YOU WEBSITE BY USERS (TALENTS)

1. General Provisions

1.1. These Terms and Conditions govern access to and use of the bulgariawantsyou.com website and its related functionalities (the "Website"), provided by Bulgaria Wants You (DNA MEDIA AD).

1.2. The Platform is an innovative online environment that connects Bulgarian interns and professionals living in Bulgaria or abroad ("Talents") with prospective employers and provides content in the fields of career development, life in Bulgaria, real estate, finance, events and news.

1.3. By registering and/or accessing the Website, the Talent declares that they have read and accepted these Terms and Conditions and agree to comply with them. If the Talent does not agree to the Terms and Conditions, they may not use the Website.

1.4. Acceptance of these Terms and Conditions constitutes an electronic statement within the meaning of the Electronic Document and Electronic Trust Services Act (EDETSA) and has the force of a written agreement concluded between DNA MEDIA AD and the Talent.

1.5. Any matters not governed by these Terms and Conditions shall be subject to the applicable laws of the Republic of Bulgaria.

2. Registration and Profile

2.1. To use all Website functionalities, the Talent must register by completing the electronic registration form and providing the necessary personal data in accordance with the Privacy Policy on the DNA MEDIA AD Website.

2.2. By registering, the Talent warrants that they are at least 18 years of age, have full legal capacity and are entitled to enter into an agreement with DNA MEDIA AD.

2.3. The Talent must provide true, complete and up-to-date information upon registration and keep it up to date while using the Website. DNA MEDIA AD shall not be liable for any loss or damage arising from the provision of false or incomplete information.

2.4. Upon successful completion of registration, an individual user profile (the "Profile") shall be created. Through the Profile, the Talent may enter information concerning their name, education, professional experience, location, telephone number, email address, qualifications and skills, and may attach documents, including curricula vitae (CVs), certificates and other documents relevant to their professional qualifications.

2.5. The Talent shall be responsible for all actions performed through their Profile. They undertake to keep their username and password confidential and not disclose them to third parties. In the event of unauthorised access, or suspected unauthorised access, the Talent must notify DNA MEDIA AD immediately.

2.6. DNA MEDIA AD reserves the right to refuse registration or close a Profile where there are reasonable grounds to suspect a breach of these Terms and Conditions or applicable law.

2.7. DNA MEDIA AD shall not be liable for the content of documents and files uploaded by Talents to their Profiles. The Talent shall bear sole responsibility for the lawfulness, accuracy and content of the attached documents. The documents must be CVs, certificates or other materials directly related to the Talent's experience and professional qualifications. Uploading content that is misleading, false, contrary to law or infringes third-party rights is prohibited and shall be entirely at the Talent's risk.

3. Rights and Obligations of the Talent

3.1. The Talent shall be entitled to:

3.1.1. Access and use the Website functionalities in accordance with these Terms and Conditions entirely free of charge;

3.1.2. Create and maintain their Profile by entering information concerning their name, education, professional experience, qualifications, location and other data related to their professional development;

3.1.3. Attach CVs and other documents evidencing their skills and qualifications;

3.1.4. Apply for job advertisements published by employers. When applying for a specific advertisement, the Talent acknowledges that each employer is an independent Controller within the meaning of Regulation (EU) 2016/679 (GDPR), that the Employer is responsible for the lawful processing of the data, and that the Talent may exercise against the Employer all rights provided for in the Regulation;

3.1.5. Apply to participate in events organised through the Website;

3.1.6. Communicate directly with employers through the Website's internal messaging system;

3.1.7. Determine the level of public accessibility and visibility of their Profile using the settings available on the Website.

3.2. The Talent must:

3.2.1. Use the Website in good faith and in accordance with the applicable laws of the Republic of Bulgaria;

3.2.2. Provide true, complete and up-to-date information in their Profile and when communicating with employers;

3.2.3. Refrain from publishing or attaching content that is illegal, false, misleading, discriminatory, offensive, damaging to the reputation of third parties, or infringes intellectual property rights;

3.2.4. Refrain from using employer contact details provided through the Website for any purpose other than applying for job advertisements and conducting professional communications;

3.2.5. Keep their username and password confidential and prevent third parties from using their Profile;

3.2.6. Refrain from any action that may hinder or disrupt the normal operation of the Website or compromise the security of information systems.

3.3. The Talent shall bear full responsibility for the content they publish or attach to the Website and for all consequences of that content. DNA MEDIA AD does not warrant the accuracy, completeness or lawfulness of the information and documents published or uploaded by the Talent, who bears sole responsibility for them.

4. Website Functionalities, Algorithms and Privacy

4.1. The Website provides the Talent with access to job advertisements published by employers and to content in the Life, Real Estate, Finance, News and Events categories.

4.2. The Talent may attach to their Profile a CV, certificates, diplomas and other documents. All attached documents are stored in the Profile and made available to employers only in accordance with the privacy settings selected by the Talent.

4.3. The Talent may apply to participate in events organised by DNA MEDIA AD through functionalities available on the Website.

4.4. The Website enables communication between the Talent and Employers through an internal messaging system.

4.4.1. Talents shall use the internal messaging system solely to communicate with Employers regarding submitted applications or to respond to employment enquiries.

4.4.2. The following are prohibited:

4.4.2.1. Sending advertising, commercial or self-promotional messages outside the context of a job application;

4.4.2.2. Providing false, misleading or forged information concerning identity, experience or qualifications;

4.4.2.3. Sending malware, links to phishing websites or spam;

4.4.2.4. Using an aggressive, offensive or indecent tone towards the Employer's representatives.

4.5. Profile Status and Visibility

4.5.1. The Talent shall manage their status through the "Looking for a Job" setting (on/off).

4.5.2. Visibility of the Profile to Employers shall be controlled by the Talent's explicit consent in the Profile. Where consent has been given, the Talent's Profile shall be fully visible to Employers (including contact details, detailed experience and the attached CV). In the absence of explicit consent, Employers shall not see any data (name, photograph or location). Full data shall be disclosed only following further explicit consent by the Talent.

4.6. DNA MEDIA AD shall not be liable for the manner in which employers use information to which they have obtained access through the Website.

4.7. The Platform uses a deterministic matching algorithm based on objective criteria (professional field, city, languages and education), without machine learning. Artificial-intelligence-based functionalities may be introduced at a later stage following prior notice. Every Talent is entitled to request an explanation of the logic behind recommendations or object to algorithmic matching by contacting the Data Protection Officer of DNA MEDIA AD.

4.8. Favourites Functionality: When advertisements or employers are saved in the "Favourites" section, the Platform sends automatic reminder notifications before the application deadline in order to protect the Talent's interests. The Platform also automatically sends a weekly digest of new advertisements from favourite employers, with an unsubscribe option.

5. Rights and Obligations of DNA MEDIA AD

5.1. DNA MEDIA AD shall be entitled to:

5.1.1. Provide access to the Website and its functionalities in accordance with these Terms and Conditions;

5.1.2. Amend, supplement or temporarily restrict Website functionalities where necessary for its development, maintenance or security;

5.1.3. Carry out preventive or subsequent moderation of content published or attached by the Talent where there is evidence of a breach of these Terms and Conditions, the law or third-party rights;

5.1.4. Terminate or block the Talent's access to their Profile where there are reasonable grounds to suspect misuse or a breach of these Terms and Conditions or applicable law;

5.1.5. Store and process the Talent's personal data in accordance with the Privacy Policy;

5.1.6. Provide access to information and documents published by the Talent only to employers and in accordance with the privacy settings selected by the Talent.

5.2. DNA MEDIA AD must:

5.2.1. Ensure the normal operation of the Website by taking reasonable measures to prevent misuse and unauthorised access;

5.2.2. Process the Talent's personal data lawfully and solely for purposes related to the provision of services through the Website;

5.2.3. Refrain from providing the Talent's information to third parties except in the circumstances provided for by law or the Privacy Policy;

5.2.4. Notify the Talent of material amendments to the Terms and Conditions or the Website functionalities;

5.2.5. Take action upon receiving reports of breaches relating to content published by the Talent or employers.

5.3. DNA MEDIA AD shall have no obligation or liability:

5.3.1. In respect of the accuracy, lawfulness or content of information and documents published by the Talent or employers;

5.3.2. In respect of contact being established, negotiations being conducted, or employment or civil contracts being concluded between the Talent and employers;

5.3.3. For loss or damage arising from circumstances beyond its control, including technical malfunctions, internet connection interruptions or the actions of third parties.

5.4. All notices, messages and correspondence between DNA MEDIA AD and the Talent shall be exchanged using the communication methods provided on the Website or the email address specified by the Talent upon registration.

6. Intellectual Property

6.1. All intellectual property rights in the Website, including its design, structure, graphical elements, software, databases, trademarks and logos, belong to DNA MEDIA AD or its licensors. Their use without express written consent is prohibited.

6.2. The Talent retains all intellectual property rights in the content they create, publish or attach to their Profile (CV and documents).

6.3. By uploading content to the Website, the Talent grants DNA MEDIA AD a non-exclusive, royalty-free and territorially unrestricted right to store and use that content and provide employers with access to it in accordance with the visibility settings selected.

6.4. The Talent declares that they hold all rights necessary to provide the uploaded content and that it does not infringe copyright or other third-party rights.

6.5. Extracting content from the Website (including through data scraping, bots or AI) without the prior written consent of DNA MEDIA AD is prohibited.

6.6. If an infringement of intellectual property rights is established, DNA MEDIA AD shall be entitled immediately to remove the relevant content and block the infringer's Profile.

7. Protection of Talents' Personal Data

7.1. DNA MEDIA AD processes Talents' personal data in accordance with applicable law and our Privacy Policy, which forms an integral part of these Terms and Conditions and is available at: bulgariawantsyou.com/en/privacy-policy

7.2. All consents given for the processing of data and cookies shall be administered and audited through the digital consent management system.

8. Liability

8.1. DNA MEDIA AD shall not be liable for:

8.1.1. The accuracy or content of information published by employers, Talents or other users;

8.1.2. The outcome of applications for job advertisements;

8.1.3. The conclusion, performance or termination of employment contracts between the Talent and Employers;

8.1.4. Interruptions in access to the Website due to force majeure, cyberattacks or problems affecting the global internet.

8.2. The Talent shall bear full responsibility for the content of their Profile and for actions performed through their account.

8.3. The services are provided "as is", without warranties of uninterrupted availability or fitness for a particular purpose.

9. Termination and Blocking of a Profile

9.1. The Talent may stop using the Website and close their Profile through their account settings at any time.

9.2. DNA MEDIA AD shall be entitled to terminate or block a Talent's Profile in the event of:

9.2.1. A breach of these Terms and Conditions or the law;

9.2.2. A request from a competent public authority;

9.2.3. Suspected fraud or a cyber threat;

9.2.4. Prolonged inactivity of the Profile (more than three consecutive years).

9.3. When a Profile is closed, the data shall be erased or pseudonymised/concealed in accordance with the Privacy Policy.

PART III: MISCELLANEOUS PROVISIONS AND ENTRY INTO FORCE

1. DNA MEDIA AD acts solely as a provider of online intermediation services and an information platform. DNA MEDIA AD is not an employment intermediary within the meaning of the Employment Promotion Act (unless expressly stated otherwise), is not a party to any future employment or civil relationship, and does not carry out a prior legal, factual or professional verification of all information entered by users.

1.2. DNA MEDIA AD shall not be liable to any person for the truthfulness, authenticity, accuracy, lawfulness or completeness of content provided, published or attached by Employers (including advertisements, requirements, remuneration and corporate data) or Talents (including curricula vitae/CVs, diplomas, certificates, employment history, names and contact details).

1.3. All risks arising out of or in connection with reliance on information provided by an Employer or Talent, the conduct of negotiations or interviews, and the subsequent conclusion or non-conclusion of agreements shall be borne entirely and independently by the respective parties.

1.4. DNA MEDIA AD is not a party to employment relationships, agreements or negotiations between Employers and Candidates and shall not be liable for any party's acts, omissions, false statements, fraud or non-performance of obligations.

1.5. DNA MEDIA AD shall not be liable for full or partial non-performance of its obligations under the agreement where this is due to force majeure, including, without limitation, natural disasters, epidemics, accidents, large-scale cyberattacks (DDoS), disruption of the global internet, or acts of public or regulatory authorities.

1.6. To the extent permitted by applicable law, DNA MEDIA AD shall not be liable for loss of profit, loss of business opportunity, loss of revenue, loss of data, reputational damage, or any indirect, incidental or consequential loss or damage.

2. The Employer or, respectively, the Talent undertakes to defend, indemnify and hold harmless DNA MEDIA AD, its directors, shareholders, employees and partners from and against any and all claims, demands, loss, damage, fines, financial penalties, costs and expenses (including, without limitation, legal fees and court costs) arising out of or in connection with:

2.1. The provision of false, incomplete, misleading or unlawful data or documents by the Employer/Talent;

2.2. An infringement of third-party rights (including copyright, trademarks, personal data rights or intellectual property rights) through content uploaded to the Platform;

2.3. A breach of applicable Bulgarian or European Union law by the Employer or Talent through use of the Platform.

3. Employers, Talents and all other users of the Platform are prohibited from using:

3.1. Bots;

3.2. Crawlers;

3.3. Scrapers;

3.4. Browser automation;

3.5. AI agents;

3.6. Robotic software;

3.7. APIs without authorisation;

to extract, index, copy or analyse Platform content.

4. The prohibition under the preceding Clause 3 also applies to the use of information for training, fine-tuning or validating artificial intelligence models without the prior written consent of DNA MEDIA AD.

5. Every user (Employer or Talent) shall be entitled to report the Profile of another user (Employer or Talent) through the Operator's contact form, stating the reason (spam, offensive content, fraud, etc.).

5.1. Upon receipt of a report or establishment of a breach of the messaging rules, the Operator shall be entitled, immediately and without notice, to block the infringer's access to the messaging system temporarily or permanently, or close the infringer's entire Profile on the Platform.

5.2. Blocking an Employer's Profile due to a culpable breach of the communication rules shall result in the removal of all of its advertisements without entitlement to a refund of prepaid amounts.

6. DNA MEDIA AD shall be entitled at any time to modify, add, remove or replace Platform functionalities where necessary to improve the services or security, ensure regulatory compliance, optimise technical performance or prevent misuse. Such changes shall not in themselves constitute non-performance of the agreement.

7. DNA MEDIA AD shall be entitled to amend these Terms and Conditions at any time. Amendments shall take effect on the date of their publication on the Website. Continued use of the Website after an amendment constitutes acceptance of the amended terms.

8. Complaints shall be submitted by email to [email protected] and considered within a reasonable period.

9. These Terms and Conditions shall be governed by the laws of the Republic of Bulgaria. Disputes shall be resolved by the competent Bulgarian court in Sofia.

9.1. If any provision of these Terms and Conditions is null and void, this shall not render the entire agreement null and void.

10. These Terms and Conditions, the Privacy Policy bulgariawantsyou.com/en/privacy-policy and the Cookie Policy bulgariawantsyou.com/en/cookie-policy shall enter into force for all users on the date of the Platform's official public launch.

10.1. As at the effective date of these Terms and Conditions, the Platform does not use artificial intelligence systems within the meaning of Article 3(1) of Regulation (EU) 2024/1689. The ranking of advertisements and matching suggestions are generated by a deterministic algorithm using rules and weights predefined by the Operator, without machine learning. Artificial-intelligence-based functionalities may be introduced at a later stage in the development of the Platform. Before activating them, the Operator shall update these Terms and Conditions and the Privacy Policy and notify Employers in accordance with Article 3(2) of Regulation (EU) 2019/1150 and Talents by a message in the user Profile and by email.

11. This document has been drawn up in Bulgarian and English. In the event of any conflict or difference in interpretation between the Bulgarian and English versions, the Bulgarian text shall prevail and have full legal effect.