Microsoft 365 Services Manager

The Adecco Group is the world’s leading provider of HR solutions and a Global Fortune 500 company. Every day, we connect more than 700,000 people across over 60 countries with leading employers from various industries, helping them find long-term and fulfilling career opportunities.

For our client, a well-established international company, we are looking for an experienced Microsoft 365 Services Manager to join their global IT organization based in Sofia.

Main Responsibilities:

• Own and develop Microsoft 365 collaboration and communication services, including Microsoft Teams, SharePoint, OneDrive, Copilot and Unified Communications solutions
• Lead and support an international team of specialists across multiple locations. 
• Partner with business stakeholders to understand their needs and recommend appropriate solutions
• Coordinate platform enhancements, integrations and the rollout of new functionalities
• Drive user adoption, service improvements and operational excellence 
• Collaborate with global IT teams, vendors and technology partners to ensure reliable service delivery
• Contribute to technology roadmap planning, governance and continuous improvement initiative
• Support investment planning and service enhancement decisions

Requirements:

• Experience leading and developing technical teams
• Strong knowledge of Microsoft 365 technologies, including Teams, SharePoint and OneDrive
• Experience with Unified Communications, Teams Phone, telephony or related collaboration platforms
• Background in implementing and supporting enterprise technology solutions
• Understanding of end-user adoption and change management principles
• Ability to translate business needs into practical technology solutions
• Experience working with vendors and international stakeholder
• Strong communication, stakeholder management and problem-solving skill
• Fluent English, both written and spoken

What the Company Offers:

• Leadership role within a global organization
• Ownership of key Microsoft 365 collaboration and communication services
• Exposure to international stakeholders and strategic initiatives
• Hybrid working model
• 25 days paid annual leave
• Additional health insurance and life insurance
• Multisport card
• Food vouchers
• Monthly transportation allowance

Only shortlisted candidates will be contacted.

All applications will be treated in strict confidentiality and used solely for recruitment purposes. Adecco Bulgaria Recruitment License No. 1814/08.12.2014.