Client Onboarding & Support Specialist

You don’t need banking experience to join us.

What we are looking for is someone who is smart, curious, good with people and comfortable with technology.

Funding Alliance provides corporate financing to small and medium-sized businesses, and we are looking for a new colleague to help make our clients’ journey with us as easy and smooth as possible.

What will you do?

Our clients apply and onboard online. Most complete the process independently, but sometimes someone gets stuck – doesn’t know what to select, which document to upload or what the next step is.

That’s where you come in.

You will:
• proactively contact clients who need assistance and guide them through the onboarding process;
• check that applications and documents are complete;
• perform several standard checks before applications proceed for approval;
• follow up when additional information is needed;
• answer questions from existing clients about their financing;
• help make sure every client has a smooth experience with Funding Alliance.

Who are we looking for?

Someone who is:
✓ fluent in Bulgarian;
✓ comfortable with technology and online systems;
✓ organized and attentive to detail;
✓ confident and friendly on the phone;
✓ proactive and quick to learn;
✓ willing to take ownership and solve problems.

English is an advantage, as the role may include communication with our UK partners, but it is not mandatory.

No specific degree is required.
No previous banking or financial experience is required.

Attitude, curiosity and the ability to learn matter more to us than what is written on your CV.

Interested? We’d be happy to meet you.

Only shortlisted candidates will be contacted.