Technical Support Specialist

We are а Bulgarian company with over 20 years of experience and more than 3,000 employees, recognized as one of the global leaders in the development, manufacturing, and distribution of gaming products.
The company’s focus is the development, production, marketing, sales, and technical support of a diverse range of products.
With a fully integrated 360-degree production cycle, cutting-edge manufacturing facilities, a prime office location in Sofia, and a presence on five continents through nearly 30 offices, we deliver comprehensive solutions for the gaming industry and continuously raise the bar for player experience.
We invest in innovation and in the people behind it – our team. With a forward-looking mindset and a drive for growth, we create a diverse portfolio of products that are shaping the future of the gaming industry. 

In connection with the continuous and dynamic development, we are looking for motivated people to become part of Technical Support Division. 

Responsibilities: 

• Provided online support to resolve technical problems and inquiries from customers; 

• Provided technical support to diagnose equipment issues, replace components, and perform repairs. 

Requirements:

• Good command of English language (B2 level); 

• Secondary and/or higher education with a technical focus; 

• Ability to work day and night shifts; • Ability to travel domestically and internationally; 

• Good computer literacy (MS Windows, MS Office); 

• Valid Category B driving license; 

• Technical knowledge, including familiarity with electronics, is considered an advantage; 

• Previous experience in a similar role is an asset; 

• Experience working with Salesforce or SAP is considered an advantage; 

• Possession of a valid electrical safety qualification certificate is an additional asset; 

What we offer: 

• You will have the opportunity to work in a developing company with international experience; 

• You will have an excellent package for remuneration and social benefits - additional health insurance - luxury package, annual bonus for achieved results, Multisport card, social policies to support the family, telemedicine, corporate discounts, team building, and social events; 

• You will develop in a positive, encouraging working atmosphere; 

• You will be part of a close-knit team oriented towards achievements, but also with a lot of creative energy, both for work and for fun; 

• You will achieve a balance between professional and personal life; 

Location: Sofia, 2 Parva Balgarska Armia Str., NPZ Voenna Rampa.