HR Process Management Expert (m/f)

<div><div><div><h2><u>About Us</u></h2>&#13;</div><div><p>Since Lidl Bulgaria&#39;s start 15 years ago, the company has grown to over 140 stores and 2 logistics centers, solidifying its reputation as a leading investor, a loyal employer, and a preferred shopping destination known for great quality at an affordable price.</p><p>Our daily work is guided by principles of respect and honesty that shape our actions and communication.</p><p>If you&#39;re looking for a pleasant work environment with a motivated and positive team, we encourage you to apply.</p><p>We are currently hiring for our Head Office in Garitage Park, Sofia:</p><h2><strong>HR Process Management Expert (m/f)</strong></h2></div></div><div><div><h2><u>What will you do?</u></h2>&#13;</div><div><ul><li><strong>Process &amp; Ticketing Analysis:</strong> Conduct data-driven analyses of HR ticketing workflows and AI chatbots to identify process gaps, investigate inquiry trends, and ensure the timely resolution of Tier 1 and Tier 2 requests.</li><li><strong>Workflow Optimization &amp; Automation:</strong> Design, optimize, and automate HR processes across all departments to drive continuous improvement, enhance efficiency, and meet national and international deadlines.</li><li><strong>Strategic Advisory:</strong> Advise HR leadership on the development and execution of HR services to proactively prevent issue escalation, optimize Service Level Agreements (SLAs), and improve self-service solutions.</li><li><strong>Knowledge Management &amp; Reporting:</strong> Lead the localization and administration of internal HR Knowledge Management platforms and reporting (including SAP HR) to ensure alignment with global and local standards.</li><li><strong>Training &amp; Empowerment:</strong> Empower, train, and qualify local HR process owners and cross-functional teams to ensure a deep understanding of HR processes and maintain high standards of expertise.</li></ul></div></div><div><div><h2><u>Wha do we expect from you?</u></h2>&#13;</div><div><ul><li>Completed University degree.</li><li>Minimum of 5 years of professional experience working in a large corporate environment.</li><li>Solid background in Human Resources with a strong process-oriented mindset.</li><li>Proven practical experience working with ticketing systems.</li><li>Strong analytical skills, with the ability to interpret data, track complex interdependencies, and navigate intricate workflows.</li><li>Excellent command of the English language, both written and spoken (minimum B2 level).</li><li>Experience with SAP HR is considered a strong advantage.</li><li>Familiarity with Google Workspace is highly desirable.</li></ul></div></div><div><div><h2><u>What do we offer you?</u></h2>&#13;</div><div><ul><li>Work in an international company with career development opportunities.</li><li>Onboarding training.</li><li>Food vouchers worth up to 102,26 € per month based on hours worked.</li><li>Additional health insurance.</li><li>Multisport card at a preferential price.</li><li>1 additional day paid leave for your birthday.</li><li>Additional day of paid vacation for every 5 years working at the company.</li><li>“Refer a Friend” bonus of 515 € to 770 € gross.</li><li>Gift and cash bonus for the birth of a child in the amount of 340 € gross.</li><li>Gift set of school supplies for employees with children from 1st to 8th grade.</li><li>Discount on annual subscription to online learning platform for employees with children from 1st to 12th grade.</li><li>Christmas and Easter bonus.</li><li>Assistance program for employees and their families - free psychological, financial and legal counseling.</li><li>Workplace - Garitage Park, Sofia.</li></ul><h3><strong>Apply online now!</strong></h3><ul><li>To be considered, please attach your resume to your application.</li><li>We will contact shortlisted candidates directly, so please provide a current phone number.</li><li>All applicants will receive a written response.</li></ul><h3><strong>Lidl Bulgaria guarantees</strong></h3><ul><li>Honesty, punctuality and transparency in the employment relationship.</li><li>Complete confidentiality in reviewing of applications.</li><li>Full protection of your personal data in accordance with current EU regulations and Bulgarian legislation.</li></ul><p> </p><p> Please read <a href="https://jobs.lidl.bg/bg/2055.htm" rel="nofollow">here</a> the full information about our Personal Data Protection</p></div></div></div>