Senior Observability Engineer, Production Insights & Instrumentation

Отговорности

• Build and maintain dashboards for service health, feature health, business flows, KPIs, and production operations.
• Create monitoring views for critical sportsbook flows such as login, bet placement, cashout, settlement, feed processing, odds updates, wallet communication, external integrations, and player journeys.
• Design dashboards that show health by service, business unit, cluster, provider, sport, market, event, channel, and customer flow.
• Define and implement meaningful alerts that detect real production issues while reducing noise and false positives.
• Work with Engineering, QA, NOC, Product, Trading, and Business teams to understand what visibility is missing.
• Analyze production behavior and transform raw technical data into clear operational insight.
• Help teams understand incidents by creating dashboards, reports, queries, and post-incident analysis views.
• Improve production readiness by ensuring important services and features have proper monitoring, alerting, and operational visibility before release.
• Identify recurring production issues and propose better observability, automation, or tooling around them.
• Create reusable monitoring templates, dashboard standards, alerting standards, naming conventions, and operational views.
• Help define useful SLIs, SLOs, service health indicators, business health indicators, and production KPIs.
• Support incident investigation by improving logs, metrics, traces, and business-flow visibility.
• Work with developers through pull requests and code reviews when observability-related changes are required.

Изисквания

• Strong experience with production monitoring, observability, dashboards, and alerting.
• Hands-on experience with tools such as Grafana, Prometheus, Kibana, ELK/OpenSearch, Loki, or similar.
• Good understanding of logs, metrics, traces, latency, error rates, throughput, saturation, and service health.
• Ability to read, understand and do small changes Java and C# backend services.
• Ability to make small, safe code changes related to observability, logging, metrics, tracing, and health checks.
• Strong SQL skills and ability to query production or analytical data sources.
• Good understanding of APIs, databases, queues, caches, service-to-service communication, and distributed systems.
• Experience building dashboards and alerts for both technical and non-technical users.
• Ability to understand business processes and translate them into measurable indicators.
• Strong analytical thinking and ability to investigate production behavior using data.
• Ability to work with developers through pull requests, code reviews, testing, and release coordination.
• Good communication skills and ability to work with Engineering, QA, NOC, Product, Trading, and Business stakeholders.

Nice to have

• Experience in sportsbook, gaming, fintech, payments, trading, or other high-volume transactional platforms.
• Experience with Kafka, Redis, PostgreSQL, Kubernetes, Java/Spring Boot, .NET/C#, or microservices.
• Experience with SLOs, SLIs, incident management, production readiness, or SRE practices.
• Experience building business dashboards, operational reports, or production impact analysis views.
• Experience with synthetic monitoring, health checks, dependency maps, or automated incident diagnostics.
• Experience reducing alert noise and improving alert quality.
• Basic scripting or automation experience.