Regional Service Center Team Leader

Adecco is a Fortune Global 500 company and the global leader in HR services. The Adecco Group connects over 500,000 external colleagues with clients each day through its network of more than 6,700 branches, with 36,000 full-time employees in over 60 countries and territories around the world.

Our trusted partner is a world-leading authorized distributor and specialist in electronic components, offering inventory from hundreds of top global manufacturers. Its extensive product portfolio and advanced supply chain solutions make it a preferred partner for industrial, military, aerospace, and consumer electronics manufacturers worldwide.

On their behalf, we are looking for a proven service and people management professional to join their newly established service center in Varna in the role of:

Regional Service Center Team Leader

SCOPE OF THE ROLE:

The Regional Service Center Team Leader role is responsible for managing the daily operational activities of the administrative support center and providing hands-on coordination and leadership for the local team servicing the assigned DACH region.

The position ensures operational effectiveness, supports process consistency and accuracy, coordinates with internal departments, and acts as the first point of contact for operational escalations and local resource matters.

The role also supports onboarding and training activities, contributes to process improvements, and ensures the smooth execution of daily business operations in alignment with company standards and regional leadership direction.

ACCOUNTABILITIES:

• Manages and coordinates the daily operational activities of the regional administrative support center. Success is reflected in smooth operations, team stability, and effective support to internal stakeholders.

• Provides day-to-day supervision, guidance, and support to the local team, ensuring process accuracy, effective work prioritization, issue resolution, team development, and adherence to established procedures, timelines, and company policies.

• Acts as the first point of contact for operational escalations and local business matters, ensuring timely communication, proper issue handling, and escalation where required.

• Coordinates local office administration activities, including interaction with external service providers, vendors, and facility-related matters, while supporting local administrative and accounting processes.

• Supports onboarding and training activities by guiding team members on operational processes, tools, systems, and ways of working to ensure consistency, knowledge transfer, and capability development.

• Works closely with regional leadership and internal departments to support operational initiatives, process improvements, and organizational changes affecting the local operation.

• Supports the development and maintenance of operational documentation, process guidelines, and work instructions to promote consistency and efficiency.

• Acts as a communication link between local operations and regional leadership, ensuring alignment, information flow, and implementation of operational updates and organizational initiatives.

MAIN REQUIREMENTS:

• Business-related education

• Prior experience in a call center, shared service center, or BPO environment is required

• 3-4 years of experience in operational team coordination, office management, administrative operations, sales operations, customer support, or similar process-oriented functions is required

• English language proficiency is mandatory

• German language at a good working level is mandatory

• Additional Eastern European languages will be considered an advantage

• Experience working in an international or matrix organization environment is preferred

• Strong organizational and coordination skills with the ability to manage multiple tasks and priorities

• Strong problem-solving skills with a structured approach to operational issue handling

• Ability to provide guidance, coaching, and day-to-day support to team members

• Excellent verbal and written communication skills

• Strong stakeholder management and interpersonal skills

• Service-oriented mindset with a strong focus on quality and reliability

• Ability to work independently while maintaining alignment with regional leadership

WHAT THE COMPANY OFFERS:

• Opportunity to join a proven, stable, and globally recognized organization with a strong market position

• Unique chance to be one of the first team members on-site and play a key role in establishing and shaping the local service center

• Leadership opportunity with high visibility and impact within an international environment

• 22 days of paid annual leave

• Food vouchers

• Additional private healthcare package

• Supportive and collaborative international work environment

• Opportunities for professional growth and development within a global organization

• Exposure to cross-functional and multicultural teams

• Modern office environment and well-structured processes and systems

• Competitive remuneration package aligned with the role and responsibilities

 If you have found yourself in the description above, we encourage you to apply with a CV in English! 

Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality. 

Recruitment license from National Agency of Employment № 1814 from 08.12.2014