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Sofia
Order Management Specialist
Job description
- Validate contract documentation related to contract activation or termination and input orders and contract data into different ERP and tools used within the team
- Process contract changes& updates. Calculate and upon approval bill through the system various additional
- Manage customer queries referring to contracts lifecycle and attributes
- Maintain Internal and external communication with different departments and partners/customers regarding new activations or queries. Ensure comprehensive feedback is provided to all raised queries and in a timely manner
- Ensure absolute compliance with corporate guidelines, ethical and financial rules
- Prepare and analyse reports and support documents as per the business needs
- Ensure proper document retention as per archiving and document management policy
- Document, review and update all work procedures pertaining to all aspects of system maintenance
- Provide support and training to other Order management specialists and suggest improvements concerning the Order management process
Job requirements
- Fluent in German and English language (both written and verbal)
- Experienced in administrative or customer interaction role
- Self-motivated and willing to learn new skills
- Driven by team’s success and deadlines kept
- Adaptable to a changing environment
- Confident in use of MS Office and with good command of English language
- Organized with attention to details
- Able to maintain high productivity with low error rate
- Friendly and communicative