Validate contract documentation related to contract activation or termination and input orders and contract data into different ERP and tools used within the team
Process contract changes& updates. Calculate and upon approval bill through the system various additional
Manage customer queries referring to contracts lifecycle and attributes
Maintain Internal and external communication with different departments and partners/customers regarding new activations or queries. Ensure comprehensive feedback is provided to all raised queries and in a timely manner
Ensure absolute compliance with corporate guidelines, ethical and financial rules
Prepare and analyse reports and support documents as per the business needs
Ensure proper document retention as per archiving and document management policy
Document, review and update all work procedures pertaining to all aspects of system maintenance
Provide support and training to other Order management specialists and suggest improvements concerning the Order management process
Job requirements
Fluent in German and English language (both written and verbal)
Experienced in administrative or customer interaction role
Self-motivated and willing to learn new skills
Driven by team’s success and deadlines kept
Adaptable to a changing environment
Confident in use of MS Office and with good command of English language
Organized with attention to details
Able to maintain high productivity with low error rate