Order Management Specialist | Bulgaria Wants You

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ж.к. Младост4, Бизнес Парк София, сгр. 7Б

HCLTech

Sofia

Order Management Specialist

Job description

  • Validate contract documentation related to contract activation or termination and input orders and contract data into different ERP and tools used within the team  
  • Process contract changes& updates. Calculate and upon approval bill through the system various additional
  • Manage customer queries referring to contracts lifecycle and attributes
  • Maintain Internal and external communication with different departments and partners/customers regarding new activations or queries. Ensure comprehensive feedback is provided to all raised queries and in a timely manner
  • Ensure absolute compliance with corporate guidelines, ethical and financial rules
  • Prepare and analyse reports and support documents as per the business needs
  • Ensure proper document retention as per archiving and document management policy
  • Document, review and update all work procedures pertaining to all aspects of system maintenance
  • Provide support and training to other Order management specialists and suggest improvements concerning the Order management process

Job requirements

  • Fluent in German and English language (both written and verbal)
  • Experienced in administrative or customer interaction role
  • Self-motivated and willing to learn new skills 
  • Driven by team’s success and deadlines kept
  • Adaptable to a changing environment
  • Confident in use of MS Office and with good command of English language
  • Organized with attention to details
  • Able to maintain high productivity with low error rate 
  • Friendly and communicative

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