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Sofia, 38 Cherkovna Str, floor 1, office 4 // Varna, 19 Dimitar Ikonomov Str, floor 1, office 1 // Krakow, O3 Business Campus III, Opolska 110, 31-323, floor 4, City Space

Pontica Solutions


Customer Success Specialist with French and English (part and full-time options)

Job description

In 5 years, our client has evolved from a start-up to Europe’s leading on-demand logistics platform that allows businesses in any industry to deliver to their customers with never-seen-before speed & efficiency.

Join our Stuart team in Varna and work with amazing minds that change the way goods are delivered in urban areas.


  • Ensure good communication between couriers and customers to guarantee the success of each delivery.
  • Resolve problems that may arise during deliveries.
  • Make sudden, late-notice changes when necessary.
  • Troubleshoot client and driver issues.
  • Work in collaboration with LiveOps team to improve operational performance.


  • An attractive remuneration + performance bonuses. Referral bonuses.
  • Different shifts (Monday-Sunday). Transport costs covered.
  • Part-time options.
  • Full training – provided by the client.
  • Open-minded management team promoting innovation, personal and professional development.
  • Permanent employment; full-time.

Requirements for the position


  • Excellent written and verbal communication skills in French. Good knowledge of English.
  • Previous experience in customer services will be a plus
  • Energetic, extremely organized, and able to manage tasks with a sense-of-urgency.
  • Tech-savvy with strong problem-solving skills.

Possible services to the users /the advantages to each position/:

Additional health insurance
Additional health insurance
Exclusive discounts & offers
Exclusive discounts & offers
Social benefits package
Social benefits package

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