The Collection Specialist will collect receivables to maintain working capital levels and ensure invoices are paid according to the set terms. In this role, you will be a key contributor in the management and control of the accounts receivables ledger for respective business units and general working capital control.
Proactively collect receivables to ensure accounts remain in good standing.
Develop relationships with customers and internal stakeholders such as allocation team, sales organization, customer service, supply chain and credit risk and record to report.
Process various reports including accounts receivable aging and dispute reports and distribute to relevant teams within the organization.
Organize and participate in regular meetings with the business unit to communicate and escalate account issues and to make actions plans moving forward.
Proactively advise the group of any key risk issues regarding customers.
Provide feedback on a timely basis to facilitate order release.
Handle complex clerical, administrative, technical or customer support issues under minimal supervision, while escalating only the most complex issues to appropriate staff.
Other duties as assigned
Requirements for the position
High school diploma, secondary education level or equivalent
Experience with email, spreadsheet and word processing applications