Sales Operations Analyst with German

Job Description:

We are seeking a skilled and dedicated German speaking Sales Operations Analyst. The ideal candidate will be responsible for managing a variety of contract-related tasks and ensuring the effective administration of contract agreements. Collaborate with stakeholders, handle issues, and provide exceptional customer care.

Key Responsibilities:

· Handle cases related to contract management, order processing, customer care, invoicing and cancellations.

· Manage contractual agreements and ensure compliance with established terms and conditions.

· Collaborate with internal and external stakeholders to address contract-related inquiries and resolve issues.

· Support invoicing and credit processes, ensuring accuracy and timely resolution of discrepancies.

· Oversee cancellation and retention processes, addressing customer complaints and cancellations effectively.

· Participate in discussions on new products and integration into standard processes.

· Provide exceptional customer care and manage inquiries across various channels

Skills and Specifications:

· Advanced proficiency in German (B2) and medium proficiency in English.

· Ability to prioritize multiple tasks and maintain professional relationships.

· Good judgment, decision-making skills, and professional appearance.

· Key competencies: adaptability, action-oriented, accountability, drive for results, and collaboration.

· Excellent communication and problem-solving skills.

· Flexibility, adaptability, and enthusiasm with high levels of patience.

· Proficiency in CRM systems and call center software.

· Strong communication skills to build rapport with customers.

· Proven track record in sales operations or customer service preferred.

· Goal-oriented mindset and team player.

Education and Qualifications:

· Minimum of 1 year of experience in customer service and/or complex Backoffice processing.

· Experience in the Telco industry preferred.

About Accenture:

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™. Join Accenture to work at the heart of change.