Player Support Specialist for a Gaming Account with English
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TELUS Digital Bulgaria is looking for passionate player support specialists.
A typical day:
- Help out our players with any issues they might have via tickets and chat
- Provide the best player experience with a case-by-case player-oriented approach
- Identify trending issues and bugs submitted by players and communicate them to the appropriate teams
- Work with a passionate team of gamers to give our support experience a player-to-player feel
Sounds good, right?
You have:
- Fluency in English
- Player empathy and understanding of a player’s perspective when tackling their issue are required
- Understanding of Player Support
- Gaming experience - if you have played games and you can relate to a player’s concept, community, and mindset it will be considered an advantage
- Desire to help the players as best as possible and to contribute to the team’s success
Our Benefits:
- Fully paid training
- Stable job and career development opportunities
- Attractive salary
- Additional health insurance
- 50+ benefits and services to choose from
- Positive international working environment
- Support and learning
- Employee referral bonuses
We care about our employees' well–being, invest in their future growth, and encourage fun and team-building projects!
Does it sound like the perfect job for you? APPLY NOW!
About us: TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,600 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.
