Order Management Specialist with French

The Adecco Group is the world's leading provider of human resource solutions and a Global Fortune 500 company. At Adecco, we connect more than 700,000 people with work opportunities every day across 60 countries worldwide. Our mission goes beyond simply finding jobs – we help people build successful and fulfilling careers.

On behalf of one of our international partners, we are currently looking for an Order Management Specialist with French to join a growing international team. This role offers the opportunity to work at the heart of business operations, supporting customers, internal stakeholders, and service activities while contributing to smooth operational execution and outstanding customer experience.

Main Responsibilities:

• Coordinate customer requests, orders, service appointments, and operational activities via phone and email;
• Manage and follow up on customer orders, service interventions, deliveries, and related documentation;
• Monitor open activities, priorities, and customer commitments, ensuring timely updates and resolution of outstanding issues;
• Support planning, scheduling, and workload coordination activities to ensure efficient execution of business operations;
• Prepare, maintain, and validate operational and commercial documentation, including order-related records and invoicing information;
• Handle customer inquiries, complaints, and requests while ensuring high-quality service and clear communication;
• Collaborate closely with Sales, Service, Supply Chain, Finance, and other internal stakeholders to resolve operational matters;
• Maintain accurate data in ERP, CRM, and other business systems and prepare regular operational reports when needed.

Requirements:

• Excellent written and spoken French (C1 level or higher);
• Very good written and spoken English (B2 level or higher);
• Previous experience in Customer Service, Order Management, Sales Administration, Commercial Operations, Service Coordination, Logistics, Planning & Scheduling, or another operational support role is a must;
• Strong organizational skills with the ability to manage multiple priorities in a dynamic environment;
• Excellent communication and problem-solving skills;
• Customer-focused mindset and attention to detail;
• Good knowledge of MS Office applications;
• Experience with ERP, CRM, SAP, or similar business systems will be considered an advantage.

The Company Offers:

• Hybrid working model;
• Additional health insurance;
• Food vouchers;
• Multisport card;
• Initial training and ongoing development opportunities;
• International work environment;
• Opportunity to build a long-term career within a stable and growing organization.

If you are interested in becoming part of an international team and developing your career in commercial operations, customer coordination, and operational support, we would be happy to receive your application in English.

Only shortlisted candidates will be contacted.

All applications will be treated in strict confidentiality.

Recruitment license from National Agency of Employment №1814 from 08.12.2014.