Client Support Expert /insurance/

The Adecco Group is the world’s leading provider of human resource solutions and Global Fortune 500 company. At Adecco, we daily connect more than 700,000 people from 60 countries around the world with work opportunities with our clients - leading employers from various industries. But our goal goes beyond just finding new jobs for the people - our goal is to help you find a fulfilling job, the perfect match for you, a position in which you will do what you love. And this is not just a job for us, this is our passion!

For one of our partners, international insurance company, we are currently looking for Client Support Expert /insurance/.

You’ll play a key role in supporting clients after their policy issuance. You will be responsible for welcome calls, data verification, service follow‑ups, and handling client inquiries. Your work ensures a smooth customer experience and contributes to service quality, policy retention, and overall client satisfaction.
This is an excellent opportunity for someone who enjoys communication, is highly organized, and thrives in a collaborative environment.

Key Responsibilities:

• Conduct Welcome Calls to clients with newly issued policies
• Collect feedback from agents and managers and follow up on actual payments
• Provide phone service for orphan policies and those issued through brokers or partners
• Call clients with activated APL (Automatic Premium Loan) after end‑of‑month to ensure awareness and identify service needs
• Handle incoming client calls — provide timely, clear, and effective assistance
• Provide regular feedback to Management on open topics and trends
• Track and document communication on cases submitted to the Agency; update Agency Managers/HO on progress or pending issues
• Prepare weekly and monthly activity reports


Requirements:

• Bachelor’s degree in Economics or Humanities
• Minimum 1 year of experience in customer service
• Good command of English (written and spoken)
• Strong writing abilities; experience in professional correspondence is an advantage
• Excellent computer skills: MS Word, Excel, and general office technologies
• Outstanding communication skills
• Strong organizational abilities, with the capacity to prioritize and meet deadlines
• A team player with a positive attitude, problem‑solving mindset, energy, and flexibility
• Pleasant and confident personality


The company offers:

• Attractive remuneration package
• Transportation allowance
• Group life insurance & additional health insurance
• Excellent, stable, and long-term career development opportunities
• Access to a role-focused service training program
• Supportive and friendly colleagues
• Additional company benefits
 

If you’re interested, send us your CV in English today!

Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.

Recruitment license from National Agency of Employment № 1814 from 08.12.2014