Business & Operations Manager with fluent German

The Adecco Group is the world's leading provider of HR solutions and a Global Fortune 500 company. Every day, we connect more than 700,000 people across 60 countries with career opportunities at leading employers. Our mission goes beyond finding jobs – we help people find the right career opportunities where they can grow, succeed, and do what they love.

About the company:
Our client is an international, fast-growing SaaS company operating in the digital customer service and contact center industry. As part of their continued growth, they are looking for a  Business & Operations Manager with fluent German to join their team in Sofia. The company is experiencing continued growth and is expanding its operations in Sofia. The successful candidate will have the opportunity to play a key role in this development, working across business, operations, client management, and strategy.

Role Overview:
In this role, you will take entrepreneurial responsibility for key client accounts, with a direct impact on business growth, profitability, client satisfaction, and strategic development. You will work closely with clients, operational teams, and senior management while helping to build a high-performance culture.

Your Responsibilities:

• Take responsibility for the revenue, growth, and profitability of assigned client accounts.
• Manage the full value chain, from service delivery and commercial performance to client satisfaction.
• Act as the primary point of contact for key clients, building long-term relationships and identifying growth opportunities.
• Develop a strong understanding of clients' business needs and identify opportunities for upselling, process optimization, and business growth.
• Work closely with Product, Technology, and internal stakeholders to develop and implement tailored solutions.
• Monitor KPIs and business performance, analyse trends and root causes, and translate insights into clear actions.
• Prepare management reports, business reviews, and client presentations.
• Lead and develop approximately 5 Operations Managers, coaching them towards ownership, analytical thinking, and commercial awareness.
• Build a high-performance culture focused on clear objectives, quality, structure, and operational excellence.
• Develop and implement business strategies, process improvements, and new initiatives based on client and market needs.
   

Your Profile:

• Several years of professional experience in Consulting, Strategy, Operations, Business Management, or a Big Tech environment.
• Proven experience in leading managers and developing teams within the consulting industry.
• Previous professional, educational, or personal experience in Germany- through working, studying, or living in the country- is mandatory.
• Strong commercial and business mindset.
• Experience working directly with clients and stakeholders.
• Strong analytical and structured thinking, combined with excellent problem-solving skills.
• Strong communication and negotiation skills.
• Entrepreneurial mindset with a strong sense of ownership.
• Excellent Excel and PowerPoint skills, including data analysis and presentation.
• Fluent German and English.
• Willingness to travel internationally 4 times per year.
   

What the Company Offers:

• 25 days of paid annual leave.
• Food vouchers.
• Subsidized Multisport Card.
• Medical and dental insurance.
• Flexible hybrid working model.
• Up to 2 weeks of Workation per year within the EU for employees with an EU passport.
• Professional development opportunities, training, and certification courses.
• Team-building activities and company events.
• Opportunity to take significant responsibility from day one and actively contribute to the company's growth and development.
• International and dynamic working environment with a high level of autonomy.

If you find this opportunity interesting and would like to become part of a dynamic international team, we encourage you to apply today here or at email [email protected]. We look forward to receiving your CV in English.

Only shortlisted candidates will be contacted. All applications will be treated with strict confidentiality.

Recruitment license from the National Agency of Employment № 1814 from 08.12.2014