Commercial Account Support Specialist with Dutch

A job that matters: Your Tasks  

•  Create, process, and execute customer orders for products, projects, and services 

• Ensure timely and accurate entry of order data into ERP systems  

• Generate and issue invoices in compliance with company policies 

• Monitor billing accuracy and resolve discrepancies 

• Support quote preparation and validation 

• Respond to customer inquiries and provide product/service information 

• Conduct lead generation activities to support sales pipeline development 

• Manage long-tail customer accounts to ensure engagement and conversion 

• Receive and log customer complaints related to orders, billing, or service  

• Assist in preparing periodic reports for performance tracking 

• Ensure timely communication and follow-up with customers  

• Liaise with Sales, Procurement, Finance, and Technicians to ensure smooth order-to-cash processes 

An experience that matters: Your Skills 

• Sales Operations Coordinator - Experience managing order processing, supporting sales teams, and handling CRM/ERP systems.  

• Customer Service Representative (B2B) - Background in handling customer inquiries, complaints, and service coordination in a business environment.  

• Order Management Specialist - Hands-on experience with end-to-end order lifecycle, including data entry, tracking, and fulfilment.  

• Billing or Invoicing Specialist - Experience in generating, validating, and issuing invoices, and resolving billing discrepancies.  

• Account Coordinator or Account Executive - Experience managing client relationships, supporting account managers, and ensuring service delivery.  

• Sales Support Administrator - Exposure to pre-sales activities such as quote preparation, lead qualification, and documentation.  

• Lead Generation or Inside Sales Representative - Experience identifying and qualifying leads, especially in long-tail customer segments.  

• Procurement or Supply Chain Assistant - Familiarity with order coordination, vendor communication, and logistics support.  

Bachelor’s or Master’s degree in one of the following fields:  

• Business Administration  

• Sales & Marketing  

• Finance or Accounting  

• Supply Chain Management  

• Economics  

• Commercial or Industrial Management 

Тechnical & Process Skills:  

• Order Management Systems (OMS) and ERP proficiency (e.g., SAP, Oracle)  

• CRM tools experience (e.g., Salesforce, Microsoft Dynamics)  

• Billing and invoicing accuracy  

• Data entry and validation with high attention to detail  

• Microsoft Office Suite (Excel, Word, PowerPoint)  

Customer-Facing Skills : 

• Strong verbal and written communication  

• Customer service orientation  

• Complaint handling and resolution  

• Ability to manage long-tail accounts and build relationships  

Sales & Pre-Sales Support : 

• Lead generation and qualification  

• Quote preparation and coordination  

• Sales support and documentation   

Process coordination across departments:  

• Organizational & Analytical Skills  

• Time management and ability to prioritize tasks  

• Problem-solving and critical thinking  

• Reporting and documentation accuracy  

• Organized, high level of accuracy and detail oriented  

A workplace that matters: Our offering  

•   Best opportunities in a globally operating company valuing diversity, inclusion, sustainability and mutual trust   

• Attractive remuneration package   

• Opportunity for flexibility with a hybrid working model   

• Home office allowance   

• 25 days paid annual leave   

• Additional health insurance   

• Employee Assistance Program (Mental Health, Legal & Financial Counselling)  

• 200 BGN Food vouchers   

• Public transportation card   

• Optional parking space   

• Multisport card   

• Language training opportunity   

• Employee referral program   

• Brand new modern office premises in a class A business building   

• Fresh fruits in the office   

• Training and mentorship programs   

• Access to over 15,000 LinkedIn Learning courses to assist in your professional development