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Sofia, 38 Cherkovna Str, floor 1, office 4 // Varna, 19 Dimitar Ikonomov Str, floor 1, office 1 // Krakow, O3 Business Campus III, Opolska 110, 31-323, floor 4, City Space

Pontica Solutions

Varna

Technical Support Specialist with German

Job description

**All interviews will be conducted remotely (online or by phone).
Pontica Solutions is an award-winning BPO company that offers great opportunities for young professionals. We have managed to create a sustainable and people-oriented team and to concentrate our expertise in quality.
Join our technical support team and work for our newest client – a German-based technology consultancy company with an HQ in Bielefeld, focusing on the Salesforce and SAP market.

YOUR ROLE:
• Communicate with customers via different channels depending on the project.
• Guide customers into finding the best solution for them.
• Responsible for resolution of problems and reporting solutions.
• Answer queries in a timely and professional manner.
• Troubleshoot and collaborate with the tech teams to solve real-time issues that arise.

Requirements for the position

REQUIRED SKILLS:
• Fluent in German (good level of English will be a plus).
• Previous experience in a customer-centric role, ideally in technical support.
• Knowledge or experience with SAP solutions (e.g. SAP Business Partner, SAP Treasury Management) will be a huge advantage.
• Extremely organized and detail-oriented; able to manage tasks with a sense-of-urgency.
• Logical thinker with a process-driven mindse with a desire to collaborate in a team.
• A tech-savvy person with experience in a fast-paced and challenging role.

WHAT WE OFFER:
• An attractive remuneration + monthly bonus. Referral bonuses.
• Working on shifts (Monday-Friday).
• Full training – provided by the client.
• Additional health insurance and other social benefits. Exclusive discounts & offers.
• Open-minded management team promoting innovation, personal, and professional development.
• Permanent employment; full-time.

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