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Sofia
Billing Specialist with French
Job description
- Daily actions on meter reading errors, contract errors, Partner Portal errors and any other issues which are causing unbilled or wrongly billed items
- Perform invoice processing in accordance with the defined schedules. Monitor billing runs, ensure completeness of the process through printing and invoice deliver where applicable
- Ensure unbilled items are issued in a timely manner so that business targets on billing completeness, quality and timeliness are achieved
- Gather MR information (via email, phone calls, system and system reports, web portals)
- Maintain MR records: upload, manual entry, change and analysis
- Ensure billing correction/adjustments of variable data to produce correct and complete billing
- Handle any queries from customers and internal parties within team's scope
- Process various reports and take necessary actions
- Provide the management team with timely and accurate reporting regarding performance metrics and actionable management information
- Raise credit notes and rebill invoices
- Support activities for collections, order management and accounting as per the local market requirements and procedures
Job requirements
- Fluent in French and English language (both written and verbal)
- Experienced in administrative or customer interaction role
- Organized and with attention to details
- Excellent analytical and reconciliation skills
- Team player
- Adaptable to a changing environment
- Confident in use of MS Office and with good command of English language
- Friendly and communicative