Palfinger

At PALFINGER, we have been lifting people and goods to a new level for over 90 years - with a pioneering and passionate spirit. As a global technology and engineering company, we are the world's leading manufacturer and supplier of innovative crane and lifting solutions. Our success is based on the tireless efforts of our approximately 12,700 employees, who contribute their ideas and energy to our vision. With us, you can expect a dynamic working environment full of opportunities for personal and professional development. Become part of our team and start your career at PALFINGER.

The HR SERVICE DELIVERY MANAGER selection is open, and you are welcome to apply for it! The position combines the leadership over all HR service activities provided by GBS: Global recruitment services (this is the priority in the current stage), LMS (learning management system) content creation and administrative support, Success Factor - 2nd and 3rd level support, HR projects coordination, reports and analyses. The role of the HR service delivery manager is entirely customer-facing. Duties of a service delivery manager involve overseeing a range of functions to facilitate the delivery of superior services to the end-users.

What is important for the future HR service delivery manager to be successful on this position:

YOUR RESPONSIBILITIES

• Participate in creation and execution of the new recruitment strategy, new way of working and setting high standards of global recruitment. 
• Outline the need of new tools and approaches in the recruitment to meet higher KPIs. Analyze results and provide comparison with external benchmark. (Best in the industry) 
• Make sure that service delivery and service support processes are on track for the consistent delivery of a high level of client service in an effective and cost-efficient manner.
• Responsible for the coordination and control of the day-to-day activities related to the services provided by the HR unit, performance, and quality management. 
• Coordinates the projects and leads the communication with the responsible HR services clients and partners. 
• Manages people in the team by setting goals, developing their knowledge, and monitoring the defined KPIs – quality/ timeliness/ volumes/ productivity etc.
• Prepares proposals and strategy for the development and optimization of the provided services and transferring new ones. 
• Defines and prepares reports and analysis of the work performed, offering guidelines for improvements, and ensuring proper utilization of each team member.
• Responsible for proper management andcommunication of escalated issues
• Take care for having proper documentation of the processes and procedures applied. 
• Providing accurate and regular reports to the management on performance of the service delivery

YOUR QUALIFICATIONS

• Experience of working within Recruitment agency and/or Shared services environment in a complex multinational organization, offering recruitment services (HR process improvement services and client relations management is an advantage).  
• Experience/understanding of the Employer Branding concepts and social media coverage for improving the employer presence in social platforms and ensure proper talents acquisition channels. 
• Experienced and knowledgeable in the design and development of HR Shared Service processes and KPIs. 
• Track record of managing recruitment services for a region or globally.
• Understanding and experience in providing LMS services is considered as a big advantage 
• Well-organized and structured person who has vision for process improvements and efficiencies.
• Experience in working with SAP SF is advantage.
• Proven track record of going deep into problem resolutions, when necessary, but able to articulate the bigger picture and solution creation.
• Track record of successfully completed HR projects required coordination, management of processes and people.
• Excellent command of written and spoken English, German is advantage. 

WE OFFER

Work life balance is something important for us:

• 25 days paid leave
• Flexible start and end of the working day
• Balance between home and office work

Our hard and smart work is appreciated:

• Annual and holiday bonuses
• Food for our brain - variety of training opportunities
• Food for our body - food vouchers and fresh fruits at the office

Our health is our first priority:

• Additional health insurance
• Sport cards discount
• Company sports campaigns

We prefer to make our life easier:

• Transport allowance
• Parking opportunities

What we really encourage:

• Freedom to share opinion and give ideas /improve the processes within your working scope/, participate in establishing and integrating more efficient approaches
• Improve yourself and bring quality which you will be proud to share with all of us
• Enjoy yourself while working :-)

JOIN OUR TEAM

To apply, please send your CV in English. Only short-listed candidates will be contacted.
All candidates will be treated in strict confidentiality, in accordance with the provisions of the GDPR.

Since English is a mandatory requirement for this position, this posting is directed only to candidates with appropriate English language skills.
Английският език е задължително изискване за позицията, в тази връзка обявата за работа е насочена само към кандидати с подходящо езиково ниво.