Support Agent

“ЕГТ ДИДЖИТАЛ” ЕООД is a next-generation tech company focused on all online gaming products. Its portfolio includes Casino Games, Sportsbook, and the all-in-one solution - a Gambling Platform.
“ЕГТ ДИДЖИТАЛ” ЕООД is a part of Group of ЕВРО ГЕЙМС ТЕХНОЛОДЖИ ООД, headquartered in Sofia, Bulgaria. We are one of the fastest-growing enterprises in the gaming industry. Our global network includes offices in 25 countries and our products are installed in over 85 jurisdictions in Europe, Asia, Africa, and North, Central, and South America.
Being a part of such a fast-moving industry as iGaming, the company knows no limits and is growing rapidly through its dedication to innovation and constant improvement. This is why we are expanding our Customer Support team and are seeking Support Agents to assist our business clients.

If you have a knack for providing great service or are interested in sports, we'd love to hear from you.

Responsibilities
• Act as the primary point of contact for business clients in the sports betting industry over chat and email
• Respond to queries related to sports betting markets, odds, bet outcomes, and event coverage
• Troubleshoot and report technical issues related to our platform, escalating complex problems to the appropriate department when necessary
• Proactively identify and address potential issues affecting clients, offering suitable recommendations to improve their experience
• Document interactions to ensure effective tracking and reporting
• Provide feedback or give recommendations that would optimize internal processes

Requirements
• Fluent in English - both written and spoken
• Еxcellent computer skills
• Еnthusiastic about new technologies
• Experience in a B2C or B2B support role is an advantage
• Some knowledge of sports, betting markets, bet settlements and industry-specific terminology is an advantage
• Customer-focused mindset with a passion for delivering exceptional service
• Ability to explain complex concepts in a clear and concise manner
• Ability to handle several tasks simultaneously.
• Flexibility to work both standard and non-standard hours (mornings, evenings, nights), including weekends and holidays

What we offer
• Competitive salary
• Performance-based annual bonus
• Performance evaluation & salary review twice a year
• 25 days paid annual leave
• Additional health insurance – premium package
• Fully paid annual transportation card
• Fully paid Sports card
• Free company shuttle by the office
• Sports Teams/Sports events
• Professional development, supportive company culture, and challenging projects
• Company-sponsored trainings
• Tickets for conferences and seminars
• Team building events and office parties
• Referral Program
• Free snacks, soft drinks, coffee, and fruit are always available
• Birthday, newborn baby, and first-grader bonuses
• Corporate discounts in various shops and restaurants
• State-of-the-art modern office
• Positive working environment and chill-out zone (PS4, foosball-table, and lazy chairs)

All applications will be treated in strict confidentiality and only the approved candidates will be invited to an interview.