Agile Business analyst - Sofia

Vivacom, a member of United Group, is a leader in providing high-tech telecommunication services of a new generation - mobile and fixed voice services; high speed broadband internet access through fiber optic, copper and satellite infrastructure; data transmission services via the mobile and fixed networks; and individual telecommunication solutions tailor-made for the client.

We are looking for a proactive and business-oriented Agile Business Analyst to join our IT Product Development team. You will work on strategic, cross-functional initiatives that support the long-term vision of the enterprise. In this role, you will collaborate with stakeholders at all levels to understand business needs and translate them into effective IT solutions. You will also play a key part throughout the entire project lifecycle to ensure that implemented solutions deliver real business value.

What you will be doing:

• Analyze and define the scope and requirements of incoming initiatives
• Write well-structured user stories with clear acceptance criteria to ensure clarity, alignment, and testability
• Collaborate closely with business stakeholders to understand their needs and translate them into clear, actionable solutions
• Conduct impact analysis to identify affected systems, teams, and potential risks
• Maintain and prioritize the product backlog, ensuring alignment with business goals
• Coordinate with Solution Architects and Development teams to design feasible and scalable solutions
• Lead or support business process reengineering initiatives to improve operational efficiency
• Participate actively in the design of technical solutions, ensuring they meet business expectations
• Support data analysis activities to identify business patterns, trends, and potential areas for AI or automation
• Contribute to the continuous improvement of business analysis practices and the overall quality of IT services delivered

What we are looking for:

• Bachelor’s and/or master’s degree in ICT/IT
• 2–4 years of experience as a Business Analyst in Agile/IT environments
• Strong understanding of Agile methodologies (experience with SAFe is a plus)
• Excellent communication and stakeholder management skills
• Analytical mindset and attention to detail
• Fluent in English (written and spoken)
• Working with multilingual distributed team, with in-house and external delivery resources

Nice to have:

• Experience in AI-related initiatives (e.g., automation, ML, NLP use cases)
• Familiarity with enterprise architecture concepts
• Background in industries such as telecom, finance, or insurance
• Experience working with tools like Jira, Confluence, and process modeling tools

We guarantee you:

• Flexible working hours and opportunity to work from office, remote or hybrid
• 23 days paid annual leave + 1 additional for your birthday
• Attractive remuneration package and annual bonuses based on performance
• Career development and trainings
• A great working environment and supportive team that allows you to grow
• Working on international projects and knowledge transfer with the other members of UG group
• Food vouchers
• Additional health insurance package – luxury package
• Sport cards co-financed by the company
• Special employee discounts for company products and services

How to apply

Interested candidates please press the button „Кандидатствай" to send a CV for the position not later than 22th of October 2025.

Only short-listed candidates will be invited for an interview.