Technical Support Specialist with French Level 2

**All interviews will be conducted remotely (online or by phone).

Our client is a fast-growing French company that aims to profoundly change the financial ecosystem of companies and accountants in Europe. They are providing a SaaS software solution for finance automation which allows their clients to manage their invoices, conduct expense reports, and make payments.

They want to grow their team, so if you are passionate about technology, join their team and apply now!

YOUR ROLE:

• Record, track, and document L2 Integrations problem-solving processes including actions taken through to the final resolution
• Respond in a timely manner to L2 Integration requests and issues
• Communicate and provide remote L2 support to end users (mostly accountants and CFO)
• Install and configure software in Windows environment
• Managing Installation of API and connectors between the company and the customers, including handling communication of requirements to the customer
• Respond to L2 Integration tickets in accordance with SLA guidelines
• Reports and documentation about L2 processes to the L2 Manager and communicates to other teams

WHAT WE OFFER:

• An attractive remuneration + annual review. Referral bonuses.
• Fixed working hours (Monday-Friday)
• 20 days of paid leave per year + 2 days off for volunteering
• Full training provided
• Additional health insurance and other social benefits. Exclusive discounts & offers.
• Open-minded management team promoting innovation, personal, and professional development.
• Permanent employment; full-time.

REQUIRED SKILLS:

• Excellent level in French language, both written and spoken
• Professional English, both written and spoken
• A good general knowledge of computer architecture is required :
  - Windows
  - API's
  - RDP
  - Networks
  - Databases
  - Knowledge of coding and SQL language