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Technical Support Guru with Spanish and English (Night-Shifts only)
Job description
Are you a fan of new technologies, applications and state of the art devices? Then this opportunity might be just the right one for you! To ensure the expansion of our service delivery center in Sofia we are looking for Technical Support Specialists who will be dealing with support of routers, wi-fi set up and smart control systems and device integration.
Your main tasks:
• Provide first class customer service and technical support through phone and e-mail
• Help customers with account, product and order -related inquiries
• Utilize provided tools and resources to resolve customer issues and walk-through
• Represent the client in a professional yet friendly manner through phone and email interaction
• Adhere to client’s defined processes & procedures and company policies
• Transfer or endorse contacts to the appropriate department for resolution
Job requirements
Our requirements:
• Excellent Spanish – both written and spoken
• Very good English
• Computer Navigation Skills and multi-tasking
• Knowledge in internet router's specifications, internet connectivity and troubleshooting
• Ability to communicate technical issues clearly to non-technical users
• Knowledge in Consumer Electronics' specifications, usage, and troubleshooting
• Excellent communication skills
• Flexible working hours
We will give you:
• Very competitive salary
• Excellent office location in a brand new modern building
• Attractive performance incentives
• Top-notch training
• Great relocation package for people moving to Sofia
• Unique social benefits package which includes: Additional Health Insurance; Life Insurance; Food Vouchers; Gift Vouchers; Transportation Allowance
• Employee recognition programs
The information provided by you is personal and will be protected.
Only the shortlisted candidates will be contacted.