Senior Network Support Engineer

Job Description:

About DXC Bulgaria  

We are DXC - a Fortune 500 global IT services leader. In Bulgaria, we are among the largest employers with over 4,000 employees working on the company's entire IT portfolio. We are flexible - we provide everything you need to comfortably work from home, but we also keep our offices open for collaboration, meetings, and building a strong team spirit. We tailor everyone’s development path to their individual interests through training and additional certifications.

Our experience and desire to grow, our mission, and our values create an environment where ambitious people become successful at home. At home - in Bulgaria.

Daily challenges

• Lead deep-level troubleshooting in conjunction with vendor and third-party support
• Planning and implementation of normal, standard or emergency changes within the applicable technology platform that you are responsible for
• Proactively anticipate issues or situations which impact the service quality
• Participate in Root Cause Analysis and Problem Management lifecycle activities
• Build good awareness of the customers’ business, environment and support processes
• Participate in on-call duty shift schedule

eXperience and skills required

• Bachelor’s degree in Computer Science, Telecommunication or equivalent
• At least 5 years of relevant network experience, preferably supporting Enterprise customers
• Deep knowledge in TCP/IP, routing (OSPF, BGP, EIGRP), switching (Ethernet, STP, LACP, VTP) and other network technologies and protocols, such as ICMP, ARP, Port-security, etc
• Understanding of IT Service Management (ITSM) and IT Infrastructure Libraries (ITIL) processes
• Good communication skills and Customer centric focus - ability to communicate clearly and in a timely manner with all customers, partners and users, internal and external.
• Fluent English

What we will consider as an advantage:

• Cisco CCNP and/or other equivalent network certification
• Experience with Cisco and HP/Aruba network technologies
• Experience with Wireless Network Technologies (Cisco, Aruba)
• Experience with F5 BigIP Load Balancers (including LTM, ASM, APM, GTM modules)
• Public Cloud (Azure, AWS)
• SDWAN (Cisco, Aruba, Fortinet, VMware)
• Fluent German

Company benefits

• Competitive remuneration package
• Additional Medical & Life insurance
• 4 days additional paid leave (total: 24 days)
• The possibility to work entirely remotely
• Food vouchers
• Training, continuous learning and career development in the largest IT company on the market
• Unlimited access courses from a bunch of external partners for the best learner's experience (e.g., LinkedIn Learning, Udemy)
• Access to a foreign language learning platform
• Stable employment in an international company
• Advancement opportunities within the organization (a variety of interesting projects with the array of technologies and tools)
• Flexibility in work arrangement (hybrid or fully remote work, the home office culture is in our DNA)
• Workplace equipment to organize your home office (e.g., chair, desk, additional monitor, headset etc.)
• DXC Partner courses and certifications (Microsoft, SAP, ServiceNow, AWS, Google, Dell Technologies, IBM, Micro Focus, Salesforce, Red Hat, VMware, Workday)
• Employee Referral Program - a financial bonus for the referrer for successful candidate recommendation
• Employee Recognition Program with points assigned by colleagues for the recognized employees (exchangeable for prizes)
• Employee Assistance Program (providing 24/7 support for employees and their families in difficult life situations)
• Opportunity to join our numerous charity and ecology-related events organized by our Employee Ambassadors team

We Deliver eXcellence for our Customers and colleagues every day. Our values form the foundation of everything we do and every decision we make.

If you feel comfortable with the above-mentioned requirements, please send us your CV in English. At DXC our employees’ safety and well-being remain a key priority for us. Therefore, we continue with stay-at-home recruiting and video interviewing for the foreseeable future.