Coordinate and manage day-to-day activities across the team
Develop and execute operational strategies for achievement of team objectives
Develop team members through regular feedback sessions
Set efficient communication with Operations Manager/Operation Lead and peers
Drive and motivate team members to develop professional interest and involvement into work activities and to deliver monthly/quarterly targets and SLAs
Identify, propose, and enable transformation opportunities and also coordinate their implementation
Maintain robust management & escalation process
Build and develop strong relationship with the Client
Job requirements
High School Diploma / (GED) / Secondary School GCSE or equivalent Leaving Certificate Fluent in English and second language (both written and verbal)
Applicants with excellent analytical and problem-solving skills
Individuals driven by team’s success
Leaders with ability to deliver on commitments and within required deadlines
Team players with strong target customer care focus
Candidates with strong organizational abilities and structure in the daily routine, resilience under pressure and ability to quickly adapt to unforeseen work demands
Ability to work on own initiative
Strong communication skills
Effective delegation
Strong understanding of people management, demonstrated personal investment in developing skills in this particular area
Enhanced follow up & monitoring capabilities
Ability to manage team, performance, and work integrity
Financial & commercial awareness / good numerical skills