Order to Cash Team Leader | Bulgaria Wants You

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ж.к. Младост4, Бизнес Парк София, сгр. 7Б

HCLTech

Sofia

Order to Cash Team Leader

Job description

  • Coordinate and manage day-to-day activities across the team
  • Develop and execute operational strategies for achievement of team objectives
  • Develop team members through regular feedback sessions
  • Set efficient communication with Operations Manager/Operation Lead and peers
  • Drive and motivate team members to develop professional interest and involvement into work activities and to deliver monthly/quarterly targets and SLAs
  • Identify, propose, and enable transformation opportunities and also coordinate their implementation
  • Maintain robust management & escalation process
  • Build and develop strong relationship with the Client 

Job requirements

  • High School Diploma / (GED) / Secondary School GCSE or equivalent Leaving Certificate Fluent in English and second language (both written and verbal)
  • Applicants with excellent analytical and problem-solving skills
  • Individuals driven by team’s success 
  • Leaders with ability to deliver on commitments and within required deadlines
  • Team players with strong target customer care focus
  • Candidates with strong organizational abilities and structure in the daily routine, resilience under pressure and ability to quickly adapt to unforeseen work demands
  • Ability to work on own initiative 
  • Strong communication skills
  • Effective delegation
  • Strong understanding of people management, demonstrated personal investment in developing skills in this particular area 
  • Enhanced follow up & monitoring capabilities
  • Ability to manage team, performance, and work integrity 
  • Financial & commercial awareness / good numerical skills
  • Proven PC literacy (Excel, PPT)

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