Operations Manager

Join Our Dynamic Team as an Operations Manager at Pontica Solutions!

Are you ready to elevate your career in a role that demands proven experience and exceptional skills in client-facing and relationship management? Pontica Solutions, one of Bulgaria's leading outsourcing companies, is seeking an experienced Operations Manager to join our dynamic team in Sofia or Varna.

Pontica Solutions is an award-winning outsourcing company that specializes in delivering innovative customer experience (CX) solutions to our global clients in diverse industries such as High-Tech, FinTech, Healthcare, Games and Entertainment, E-commerce, Renewable Energy and Utilities, Logistics, and more.

Committed to excellence and continuous improvement, we transform our talent into high-quality experts, providing opportunities for learning and development, vertical and horizontal growth.

The Role:

As an Operations Manager, you will play a crucial role in shaping the future of our operations. This position is not for the faint-hearted but for a seasoned professional who has a track record of effectively managing complex client relationships and resolving issues with finesse and confidence.

Key Responsibilities:

• Oversee daily operations and ensure the highest levels of performance and client satisfaction.
• Lead, manage, and mentor a team of managers, instilling proactive and efficient management practices.
• Serve as the primary point of contact for major clients, managing and enhancing relationships.
• Drive continuous improvement initiatives, ensuring operational excellence across the board.
• Adapt and thrive within the Pontica culture, promoting a flexible working style and approach.

Why Pontica Solutions?

• An attractive remuneration + annual appraisal review. Referral bonuses.
• Standard working hours Monday-Friday.
• 20 days of paid leave per year + 5 additional + 2 days off for volunteering.
• Full training provided.
• Additional health insurance and other social benefits. Exclusive discounts & offers.
• Digital food vouchers.
• Open-minded management team promoting innovation, and personal and professional development.
• Permanent employment; full-time.

Ideal Candidate:

• A minimum of 3 years in a similar Operations Management role within the outsourcing or related industry.
• Demonstrated experience in client-facing positions and robust relationship management.
• Proven ability to manage and lead teams at a high level, including other managers.
• Self-sufficient, proactive, and capable of making high-stakes decisions swiftly and effectively.
• Must be eager to embrace and enrich the distinctive culture at Pontica, showing a high degree of adaptability and a collaborative approach