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Business Park Sofia, Building 5B, 1766 Mladost 4, Sofia

IBM Bulgaria

Sofia

MVS L1/2 Networking Engineer

Job description

Introduction
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Requirements for the position

Key activities include:

  • Provide world-class remote technical support expertise to both customers and internal field personnel in any country where IBM does business;
  • Use problem determination/problem source identification skills to isolate issues and document substantive action plans that resolve client issues accurately the first time;
  • Keep customers, partners, and internal stakeholders regularly informed of problem investigation and resolution status throughout the support service request case life cycle;
  • Provide technical expertise in support of critical client situation resolution;
  • Use lab hardware to assemble customer configurations in order to replicate customer failure mechanisms;
  • Use specialized debug equipment such as scopes and analyzers to isolate complex client problems;
  • Work with suppliers, other teams and, if applicable, L3 OEM
  • Development to drive fixes for field issues;
  • Interface with client teams and customers to explain technical solutions, interpret manuals, and maintain customer satisfaction;
  • Generate technical documentation for service personnel and clients to follow;
  • Provide on-site assistance to resolve critical client technical issues (when required).
  • Flexible schedule to support 24×7 shift operations and on-call coverage (as applicable)

Required Technical and Professional Expertise

Qualifications:

  • Strong verbal and written communication skills in English
  • Independent worker and team player
  • Strong troubleshooting skills, creative and able to think outside the box
  • Strong technical expertise in all layers of the OSI model with a solid understanding of how each technology works
  • Ethernet and Switching
  • IP, NAT, and Routing
  • TCP, UDP
  • SSL and IPSec VPNs

Common Application Layer Protocols:

  • Ability to read, analyze, and isolate behavioral anomalies within packet captures
  • Background working in vendor or technical support environments with trouble ticketing systems will be considered as an advantage

Preferred Technical and Professional Expertise

Desirable Qualifications:

  • Experience with F5, Checkpoint or Palo Alto products
  • Experience with Linux, shell scripting, programming languages, and tool development will be considered as an advantage
  • Valid certification with F5, Checkpoint, Palo Alto, Juniper, Cisco or
  • Fortinet will be considered as an advantage
  • Bachelor’s or Master’s degree (or equivalent) in engineering (Electrical Engineering, Computer Science, Telecommunications)

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