Bulgaria wants you logo
Work in Bulgaria?

Pontica Solutions

Pontica Solutions is a Bulgarian BPO and ITO company, founded as a start-up in 2015 by Ivan Georgiev and Evgeni Borisov - professionals with more than 10 years of experience in the outsourcing industry. The company was recognised with many international business awards, some of which ‘Start-up of the Year’, ‘Best Customer Service Department of the Year’, ‘Founders of the Year’ and ‘People’s Choice Award for Company of the Year in Business Services’.

Pontica is delivering services in more than 20 languages for clients in the high-tech, payments and SaaS industry. Part of its clients are one of the world’s most famous brands such as the Japanese video game producer – Bandai Namco and the delivery platform Stuart. Pontica offers a variety of opportunities for young talent to develop and grow in the field of customer success, people management, project management, marketing, and IT.

Today, Pontica is one of the fastest-growing companies in the sector with more than 300 team members working in the offices in Sofia and Varna, the latter being the company’s new office opened in June 2020.

2020-11-19 14:15:48 / Sofia

Live Operations Support Specialist with Spanish

Job description

• Manage and serve as the main point of contact for live services.
• Monitor live operations and make sudden, late-notice changes when necessary.
• Proactively solve real-time issues before and as they emerge.
• Troubleshoot client and driver issues.
• Work in collaboration with other team members to improve operational performance.

Requirements for the position

• Excellent written and verbal communication skills in Spanish. Good knowledge of English.
• Previous experience in a customer-centric role, ideally in live customer support.
• Extremely organized and able to manage tasks with a sense-of-urgency. 
• Logical thinker, who naturally looks to build efficient processes.
• Tech-savvy with strong problem-solving skills.

Possible services to the users / the advantages to each position /:

Additional health insurance + dental care
Sports card
Convenient office location
Relax areas and 360 degrees terrace
Fresh fruit and free drinks at the office
Office massages
Gaming corner
Personal development programs
Recognition gifts tenure and performance bonuses
Refer-a-friend program
Social responsibility initiatives

Top companies

More companies