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Pontica Solutions

Sofia

Live Operations Support Specialist with Polish

Job description

In 5 years, our client has evolved from a start-up to Europe’s leading on-demand logistics platform that allows businesses in any industry to deliver to their customers with never-seen-before speed & efficiency.
Join our new team and work with amazing minds that change the way goods are delivered in urban areas.

YOUR ROLE:
• Manage and serve as the main point of contact for live services (mainly over chat).
• Monitor live operations and make sudden, late-notice changes when necessary.
• Proactively solve real-time issues before and as they emerge.
• Troubleshoot client and driver issues.
• Work in collaboration with other team members to improve operational performance.

WHAT WE OFFER:
• An attractive remuneration + monthly bonus. Referral bonuses.
• Different shifts (Monday-Sunday). Transport costs covered. 
• Full training – provided by the client.
• Open-minded management team promoting innovation, personal, and professional development.
• Permanent employment; full-time.
• Employer: Pontica Solutions Ltd.

Requirements for the position

REQUIRED SKILLS:
• Excellent written and verbal communication skills in Polish.
• Good knowledge of English.
• Previous experience in a customer-centric role, ideally in live customer support.
• Extremely organized and able to manage tasks with a sense-of-urgency.
• Logical thinker, who naturally looks to build efficient processes.
• Tech-savvy with strong problem-solving skills.

**All interviews will be conducted remotely (online or by phone).

Possible services to the users / the advantages to each position /:

Additional health insurance
Other social benefits
Exclusive discounts & offers

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