Palfinger

PALFINGER is an international company, established in Salzburg /Austria/ in 1932, world leader in designing and manufacturing a wide range of lifting solutions.

For our Global Business Services Center, situated in Sofia, we are looking for an experienced Learning Management System Administrator - you will play a key role in managing, optimizing, and enhancing our Learning Management System to deliver an exceptional online learning experience. You will work closely with trainers, instructional designers and other specialist - internal requestors, to maintain, troubleshoot, and improve our LMS.

Key responsibilities:

• LMS Maintenance: Ensure the LMS is up and running smoothly, performing regular updates, and implementing necessary system changes
• User Support: Provide technical support to colleagues worldwide on LMS-related issues and inquiries on a daily base
• Content Management: Upload the content created by the instructional designers ensuring it is user-friendly and accessible
• LMS Process Enhancement: Collaborate with the internal teams to ensure smooth process and improve the LMS's user experience
• Data Analytics: Generate and analyze LMS usage data to make data-driven decisions for continuous improvement
• Training and Documentation: Develop and deliver training materials and documentation to help users effectively navigate the LMS
• Troubleshooting: Investigate and resolve technical issues that may arise within the LMS

Requirements:

• Bachelor's degree in Human Resources, Training Design, Learning and development or a related field
• Experience in LMS administration using SAP (Success Factor) is a must.
• Strong technical skills, including familiarity with databases, web technologies, and learning analytics
• Excellent communication and interpersonal skills
• Ability to work collaboratively in a team-oriented environment
• Strong problem-solving skills and a customer-service mindset
• Excellent command in English /mandatory/