Customer Support Specialist with Spanish and English
Pontica Solutions is an award-winning BPO company that offers great opportunities for young professionals in the field of customer success, people management, project management, marketing, and IT. We are looking for customer support specialists to work for our newest client – an international company providing background checks and employment screenings, through innovative, web-based technology.
Help users and clients use the platform (email, chat, and phone communication).
Provide support with the online form, status of the application, registration to the system.
Ensure clients receive the highest level of customer service.
Follow guidelines and policies; execute an organized, efficient, and structured working process.
WHAT WE OFFER:
An attractive remuneration + monthly performance bonuses. Referral bonuses.
Full training – provided by the client.
Additional health insurance and other social benefits. Exclusive discounts & offers.
Open-minded management team promoting innovation, personal and professional development.
Permanent employment; full-time.
Employer: Pontica Solutions Ltd.
Requirements for the position
Fluent in Spanish and English.
Previous experience in a customer support role.
Excellent computer literacy and proficient with MS Office applications.
Excellent interpersonal and communication skills.
Very good customer orientation.
**All interviews will be conducted remotely (online or by phone).
Possible services to the users /the advantages to each position/: