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Sofia, 38 Cherkovna Str, floor 1, office 4 // Varna, 19 Dimitar Ikonomov Str, floor 1, office 1 // Krakow, O3 Business Campus III, Opolska 110, 31-323, floor 4, City Space

Pontica Solutions

Varna

Customer Support Specialist with Spanish and English

Job description

Pontica Solutions is an award-winning BPO company that offers great opportunities for young professionals in the field of customer success, people management, project management, marketing, and IT. We are looking for customer support specialists to work for our newest client – an international company providing background checks and employment screenings, through innovative, web-based technology.

YOUR ROLE:

  • Help users and clients use the platform (email, chat, and phone communication).
  • Provide support with the online form, status of the application, registration to the system.
  • Ensure clients receive the highest level of customer service.
  • Follow guidelines and policies; execute an organized, efficient, and structured working process.

WHAT WE OFFER:

  • An attractive remuneration + monthly performance bonuses. Referral bonuses.
  • Full training – provided by the client.
  • Additional health insurance and other social benefits. Exclusive discounts & offers.
  • Open-minded management team promoting innovation, personal and professional development.
  • Permanent employment; full-time.
  • Employer: Pontica Solutions Ltd.

Requirements for the position

REQUIRED SKILLS:

  • Fluent in Spanish and English.
  • Previous experience in a customer support role.
  • Excellent computer literacy and proficient with MS Office applications.
  • Excellent interpersonal and communication skills.
  • Very good customer orientation.

**All interviews will be conducted remotely (online or by phone).

Possible services to the users /the advantages to each position/:

Additional health insurance + dental care
Additional health insurance + dental care
Sports card
Sports card
Convenient office location
Convenient office location
Relax areas and 360 degrees terrace
Relax areas and 360 degrees terrace
Fresh fruit and free drinks at the office
Fresh fruit and free drinks at the office
Office massages
Office massages
Gaming corner
Gaming corner
Personal development programs
Personal development programs
Recognition gifts tenure and performance bonuses
Recognition gifts tenure and performance bonuses
Refer-a-friend program
Refer-a-friend program
Social responsibility initiatives
Social responsibility initiatives

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