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Customer Support Specialist with Italian and English
Job description
**All interviews will be conducted remotely (online or by phone).
Pontica Solutions is an award-winning BPO and ITO company dedicated to delivering great value to clients and partners. We strive for excellence as we provide outsourcing services for a variety of clients in different industries.
About our Client: Work for Europe's premier experience gift platform, boasting over two decades of market presence, providing thousands of unique and memorable offerings for people to create extraordinary moments.
What would you do on this position:
- Respond to requests in a timely and accurate way, coming from partners in Salesforce.
- Troubleshoot and resolve issues, escalating complex problems to the appropriate teams when necessary.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Work closely with cross-functional teams to ensure a seamless customer experience.
Job requirements
What skills are needed:
- Strong commitment to delivering exceptional customer service and a passion for helping others.
- Excellent written and verbal communication skills in Italian (C1) and English (B2) are a must.
- Strong analytical and problem-solving skills with the ability to balance attention to detail with swift execution.
- Ability to handle unsatisfied/upset partners, mediate and find suitable solutions.
- Strong negotiation skills, ability to interact productively across channels.
- Experience in Operations, Sales and with Salesforce tool is a plus.
Why choose us?
- An attractive remuneration. Referral bonuses.
- Standard working hours Monday-Friday.
- Full training provided.
- Additional health insurance and other social benefits. Exclusive discounts & offers.
- Digital food vouchers.
- Open-minded management team promoting innovation, and personal and professional development.
- Permanent employment; full-time.
Be Part of Our Growth Story
Join us in shaping the future of finance automation and be a part of a team that values innovation, excellence, and customer satisfaction. Apply now!
Възможни услуги към потребителите /предимствата към всяка обява/:
- A hybrid model of working;
- Additional health insurance (incl. dental care)
- Balance between home and office work
- Career growth & Stability
- Chance to contribute meaningfully to projects addressing societal challenges
- Coffee, Fruits and Healthy Food in the office;
- Company events & Fun
- Competitive salary and benefits
- Competitive salary and comprehensive benefits package
- Compliments gift card
- Dedicated employee learning and trainings budget
- Development opportunities
- Food vouchers
- Ice cream & Fruit days
- Learning & Development
- MultiSport card & Sport events