Pontica Solutions

**All interviews will be conducted remotely (online or by phone).

Work for Europe's premier experience gift platform, boasting over two decades of market presence, providing thousands of unique and memorable offerings for people to create extraordinary moments.  

YOUR ROLE:

• Respond to requests in a timely and accurate way, coming from partners in Salesforce.
• Troubleshoot and resolve issues, escalating complex problems to the appropriate teams when necessary.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Work closely with cross-functional teams to ensure a seamless customer experience.

REQUIRED SKILLS:

• Strong commitment to delivering exceptional customer service and a passion for helping others.
• Excellent written and verbal communication skills in German (C1) and English (B2) is a must.
• An understanding and interest in the tourism/hospitality industry as well as geography of specific market.
• Strong analytical and problem-solving skills with the ability to balance attention to detail with swift execution.
• Ability to handle unsatisfied/ upset partners, mediate and find suitable solutions.
• Strong oral and written communication skills, ability to interact productively across channels.
• Experience in Operations, Sales and with Salesforce tool is a plus.

WHAT WE OFFER:

• An attractive remuneration. Referral bonuses.
• Flexible working time.
• Full training provided.
• Additional health insurance and other social benefits. Exclusive discounts & offers.
• Open-minded management team promoting innovation, and personal and professional development.
• Permanent employment; full-time.