Daily actions on meter reading errors, contract errors, Partner Portal errors and any other issues which are causing unbilled or wrongly billed items
Perform invoice processing in accordance with the defined schedules. Monitor billing runs, ensure completeness of the process through printing and invoice deliver where applicable
Ensure unbilled items are issued in a timely manner so that business targets on billing completeness, quality and timeliness are achieved
Gather MR information (via email, phone calls, system and system reports, web portals)
Maintain MR records: upload, manual entry, change and analysis
Ensure billing correction/adjustments of variable data to produce correct and complete billing
Handle any queries from customers and internal parties within team's scope
Process various reports and take necessary actions
Provide the management team with timely and accurate reporting regarding performance metrics and actionable management information
Raise credit notes and rebill invoices
Support activities for collections, order management and accounting as per the local market requirements and procedures
Job requirements
Fluent in German and English language (both written and verbal)
Experienced in administrative or customer interaction role
Organized and with attention to details
Excellent analytical and reconciliation skills
Team player
Adaptable to a changing environment
Confident in use of MS Office and with good command of English language