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Sutherland Bulgaria



Job description

We are currently searching for an energetic and committed individual to join our newest project in Sofia, Varna and Burgas! We are looking for someone with strong organizational and communication skills, who will ensure all incoming HR inquiries for our client are handled timely and in a professional manner. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Requirements for the position

Your responsibilities:

  • Receive & log all queries received through phone & email.
  • Responsible to work on Ticketing to resolve the queries received from the employee
  • Responding to inquiries regarding policies and programs including benefits, attendance, payroll deductions, etc.
  • Adhere to defined processes and ensure delivery in accordance with set quality standards
  • Ensure the Service level are always achieved for HRS processes.
  • Integrity and discretion in dealing with sensitive information and always ensure data privacy.
  • Take ownership for query resolution and individual metrics.

Our top candidate possesses:

  • Excellent command in Italian –B2 or higher
  • Good knowledge of English – B2 or higher
  • Bachelor’s degree
  • Microsoft Office Proficiency
  • Strong attention to detail and good interpersonal skills
  • Strong decision making and problem-solving skills
  • Ability to manage confidential and sensitive employee information and adhere to strict data privacy standards
  • Ability to multi-task and agility to change in fast-paced dynamic environment
  • Ability to work on shifts

Life at Sutherland:

  • Competitive salary
  • Excellent social benefits package including Health Insurance, Life Insurance, Food vouchers, Compliment Cards, additional benefits
  • Rewards and recognition programs
  • Trainings following the leading global standards for highest quality of Customer Service and Technical Support
  • Structured working environment
  • Career opportunities
  • Great office location and work from home possibilities


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