Technical Support Specialist

Отговорности

• Monitor and maintain numerous systems to ensure smooth and uninterrupted operations
• Provide first-level B2B and internal technical support via email and ticketing systems
• Participate in functionality testing and the introduction of new applications
• Create reports upon request from the line manager
• Consult clients regarding product specifications and technical capabilities
• Collaborate closely with team members to deliver high-quality technical support

Изисквания

• Good computer literacy (MS Office; basic understanding of website components and frontend/backend structure)
• Ability to multitask; experience with alarm and monitoring systems is considered an advantage
• Ability to work according to predefined procedures and standards
• Strong communication skills and teamwork orientation
• Very good command of English (B1–C1 level)

Additional Information

• 8-hour shifts (day and night)
• Flexible working schedule
• Initial onboarding and ongoing training