Commercial Account Support Specialist with Dutch

A job that matters: Your Tasks  

•  Create, process, and execute customer orders for products, projects, and services
• Ensure timely and accurate entry of order data into ERP systems 
• Generate and issue invoices in compliance with company policies
• Monitor billing accuracy and resolve discrepancies
• Support quote preparation and validation
• Respond to customer inquiries and provide product/service information
• Conduct lead generation activities to support sales pipeline development
• Manage long-tail customer accounts to ensure engagement and conversion
• Receive and log customer complaints related to orders, billing, or service 
• Assist in preparing periodic reports for performance tracking
• Ensure timely communication and follow-up with customers 
• Liaise with Sales, Procurement, Finance, and Technicians to ensure smooth order-to-cash processes 

An experience that matters: Your Skills 

• Sales Operations Coordinator - Experience managing order processing, supporting sales teams, and handling CRM/ERP systems. 
• Customer Service Representative (B2B) - Background in handling customer inquiries, complaints, and service coordination in a business environment. 
• Order Management Specialist - Hands-on experience with end-to-end order lifecycle, including data entry, tracking, and fulfilment. 
• Billing or Invoicing Specialist - Experience in generating, validating, and issuing invoices, and resolving billing discrepancies. 
• Account Coordinator or Account Executive - Experience managing client relationships, supporting account managers, and ensuring service delivery. 
• Sales Support Administrator - Exposure to pre-sales activities such as quote preparation, lead qualification, and documentation. 
• Lead Generation or Inside Sales Representative - Experience identifying and qualifying leads, especially in long-tail customer segments. 
• Procurement or Supply Chain Assistant - Familiarity with order coordination, vendor communication, and logistics support.  

Bachelor’s or Master’s degree in one of the following fields:  

• Business Administration 
• Sales & Marketing 
• Finance or Accounting 
• Supply Chain Management 
• Economics 
• Commercial or Industrial Management 

Тechnical & Process Skills:  

• Order Management Systems (OMS) and ERP proficiency (e.g., SAP, Oracle) 
• CRM tools experience (e.g., Salesforce, Microsoft Dynamics) 
• Billing and invoicing accuracy 
• Data entry and validation with high attention to detail 
• Microsoft Office Suite (Excel, Word, PowerPoint)  

Customer-Facing Skills : 

• Strong verbal and written communication 
• Customer service orientation 
• Complaint handling and resolution 
• Ability to manage long-tail accounts and build relationships  

Sales & Pre-Sales Support : 

• Lead generation and qualification 
• Quote preparation and coordination 
• Sales support and documentation   

Process coordination across departments:  

• Organizational & Analytical Skills 
• Time management and ability to prioritize tasks 
• Problem-solving and critical thinking 
• Reporting and documentation accuracy 
• Organized, high level of accuracy and detail oriented  

A workplace that matters: Our offering  

•   Best opportunities in a globally operating company valuing diversity, inclusion, sustainability and mutual trust  
• Attractive remuneration package  
• Opportunity for flexibility with a hybrid working model  
• Home office allowance  
• 25 days paid annual leave  
• Additional health insurance  
• Employee Assistance Program (Mental Health, Legal & Financial Counselling) 
• 102,26 EUR Food vouchers  
• Public transportation card  
• Optional parking space  
• Multisport card  
• Language training opportunity  
• Employee referral program  
• Brand new modern office premises in a class A business building  
• Fresh fruits in the office  
• Training and mentorship programs  
• Access to over 15,000 LinkedIn Learning courses to assist in your professional development