The Supervisor will be part of the Invoice to Pay tower in the new dormakaba business services for Europe. The role holder will be responsible to perform activities within the scope of the dormakaba business services tower, flag inefficiencies and develop improvement opportunities. The role is based in Sofia, Bulgaria.
A job that matters: Your Tasks
- Responsible for human resource planning, development, engagement and performance review of team members
- Ensure team is set up, on-boarded, trained and updated with functional knowledge, policies, procedures and process documents
- Oversee and support team members in daily activities, set objectives and quality standards, and ensure service delivery within SLAs and KPIs
- Drive the team’s delivery of efficient, accurate and timely processing and recording of transactions Perform complex activities within the Invoice to Pay tower in the dormakaba business services
- Oversee the end-to-end ITP process, including invoice validation, approval workflow and payment processing
- Ensure process documentation and best practices are prepared and updated regularly for all activities performed by the team
- Closely collaborate with the Tower Head in driving automation and digitalization in the team’s Finance processes
- Promote dormakaba culture and ways of working within the team
- Support the team with the performance of the daily activities