The Team lead within the Planning & Performance Reporting tower plays a key role in the new dormakaba business services for Europe. The role holder provides team leadership as well as coordinates and provides reliable and timely delivery of the respective reporting and performance management activities. The Тeam lead will perform operational tasks in addition to team coordination and management responsibility. The Team Lead will work closely with the Planning & Performance Reporting Tower Head towards automation and digitalization within Planning & Performance Reporting process area. The role is based in Sofia, Bulgaria.
A job that matters: Your Tasks
- Responsible for human resource planning, selection, development, engagement and periodic performance review of team members
- Ensure team is set up, on-boarded, trained and up to date with most updated functional knowledge - policies, procedures & process specific documents
- Oversee and support team members in daily activities, organize the work within the team, set objectives and quality standards for the team members
- Drive the team’s delivery ensuring efficiency timeliness and accuracy of financial data and business information and related reports
- Perform complex activities within the Planning & Performance Reporting tower in the dormakaba business services (details in the end of the document)
- Act as a point of escalation for the team members
- Ensure process documentation is prepared and updated regularly for all activities performed by the team
- Regularly report on key metrics, providing actionable insights to drive performance improvements and support the achievement of business goals
- Assure that data reports are presented in a well-organized and aesthetically pleasing manner to senior management
- Continually reviews, challenges and updates process and practices to provide the most efficient and cost-effective best practice
- Ensure service delivery of the team is within the agreed SLAs and KPIs
- Closely collaborate with the Tower Head and country finance leads in driving automation and digitalization in the team’s process area
- Promote dormakaba culture and ways of working within the team