Sutherland is seeking an organized and technical person to join us as a Tier 1 Technical Support Consultant with Dutch. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
In this role you will get to: • Recommend potential products or services to management by collecting customer information and analyzing customer needs. • Identify and assess customers’ needs to achieve satisfaction. • Provide accurate, valid, and complete information by using the right methods/tools. • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. • Reach all targets and KPIs depending on the priority set by the management. • Follow communication procedures, guidelines, and policies.
Изисквания за длъжността
• This is the right opportunity for you if YOU: • Excellent knowledge of Dutch (C1 spoken, B2 written) • B1 English at the level of understanding & being able to read • Basic understanding of web technologies (HTML, XML, HTTP protocols) and email management (IMAP, POP3, Exchange) preferred • Strong communication and analytical skills • Some experience in a service or support center and related understanding of technical troubleshooting • Able to work positively in a fast-paced, changing environment • Ability to multitask and have excellent organizational skills • Creative, savvy articulate individuals, able to use great communication & decision-making skills and a positive outlook to help customers, manage problems and find ways to go above and beyond • Willingness or skills for a customer-oriented job
You will get to enjoy: • A very competitive salary • Attractive performance incentives • Top-notch training • Unique social benefits package which includes • Employee recognition program • Work at home
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