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careers@sutherlandglobal.bg

Sutherland Bulgaria

Валидна до: 15-08-2021 г. / София

Tier 1 Technical Support Consultant with Dutch

Описание на длъжността

Sutherland is seeking an organized and technical person to join us as a Tier 1 Technical Support Consultant with Dutch. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

In this role you will get to:
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.
• Identify and assess customers’ needs to achieve satisfaction.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Reach all targets and KPIs depending on the priority set by the management.
• Follow communication procedures, guidelines, and policies.

Изисквания за длъжността

• This is the right opportunity for you if YOU:
• Excellent knowledge of Dutch (C1 spoken, B2 written)
• B1 English at the level of understanding & being able to read
• Basic understanding of web technologies (HTML, XML, HTTP protocols) and email management (IMAP, POP3, Exchange) preferred
• Strong communication and analytical skills
• Some experience in a service or support center and related understanding of technical troubleshooting
• Able to work positively in a fast-paced, changing environment
• Ability to multitask and have excellent organizational skills
• Creative, savvy articulate individuals, able to use great communication & decision-making skills and a positive outlook to help customers, manage problems and find ways to go above and beyond
• Willingness or skills for a customer-oriented job

You will get to enjoy:
• A very competitive salary
• Attractive performance incentives
• Top-notch training
• Unique social benefits package which includes
• Employee recognition program
• Work at home

Възможни услуги към потребителите /предимствата към всяка обява/:

Additional health insurance
Life insurance
Food vouchers
Gift vouchers
Transportation allowance

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