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Работа в България?
Space Tower, бул. Цариградско шосе 86, София

Experian България


Second Level Technical Support Analyst

Описание на длъжността

Second Level Technical Support Analyst

  • Boulevard Tsarigradsko shose, Sofia, Bulgaria
  • Full-time
  • Department: Customer Service
  • Role Type: Hybrid
  • Employee Status: Regular
  • Schedule: Full Time

Company Description

We are the leading global information services company, providing data and analytical tools to our clients around the world. We help businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making.

We also help people to check their credit report and credit score, and protect against identity theft. In 2019, for the fifth consecutive year, Experian has been named to Forbes Magazine’s Top 100 list of the “World’s Most Innovative Companies.”

We employ approximately 17,000 people in 44 countries and our corporate headquarters are in Dublin, Ireland, with operational headquarters in Nottingham, UK; California, US; and São Paulo, Brazil.

At Experian, we are committed to building an inclusive culture and to creating an environment where people can balance successful careers with their commitments and interests outside of work. Our flexible working practices support our belief that this balance brings long-lasting benefits for our business as well as our people. Some roles lend themselves to flexible options more than others, and if this is important to you, we are open to discussing agile working opportunities during the hiring process.

Изисквания за длъжността

Job Description

  • Provide 2nd line application support for low to high priority incidents.

  • Ensuring systems are available and performing in line with requirements

  • Investigating complex production issues, recreating problems and utilizing trace files & error diagnostics. Identifying root cause and proposing solutions
  • Delivering fully tested and documented resolutions of incidents
  • Communicating with all key stakeholders on the status and progress of the investigation with clear actions and timescales
  • Pro-actively recommending improvements to prevent incidents arising and to increase customer satisfaction
  • Ensuring that incidents have the correct priority assigned at all times based on client feedback and own experience
  • Fully understanding the implications of a release and consequently identifying the success criteria and testing requirements of the release
  • Identifying and escalating risks and issues to management and regional delivery teams.
  • Implementing changes into live environments
  • Support solutions that are client, cloud or Experian hosted


  • Good experience in the field of application/technical   support preferably in TIER 2   
  • Working knowledge of SQL and Database
  • Experience with external interface connectivity software (TCPIP, Web service, IIS, MQ, ODBC/JDBC, file manipulations etc.)
  • Knowledge and/or experience with Windows Server 2003, 2008, 2012 configuration, monitoring and troubleshooting
  • Good working knowledge of Apache Tomcat, IIS
  • Degree or equivalent standard, with a high numeric content e.g., Information Technology would be considered as advantage
  • Excellent communication skills, including proficiency in writing reports and presenting technical work in English
  • Thorough knowledge of software configuration
  • Understanding of ITIL terminology and the ability to work in an ITIL focused environment
  • An innovative and inquisitive mind, focused on addressing and solving data and analysis problems
  • Common sense/logical approach to incident resolution

Additional Information

  • Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & books
  • Work environment - excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time
  • Social benefit package - life insurance, food vouchers, additional health insurance, corporate discounts, Multisport card, and a Share options scheme
  • Work-life balance - 25 days paid vacation and 3 additional paid days for participation in Social responsibility events
  • Opportunity for Flexible working hours and Home Office

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