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Sofia, Bulgaria 38 Cherkovna Str, floor 1, office 4 // Varna, Bulgaria 19 Dimitar Ikonomov Str, floor 1, office 1

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Player Support with Italian and English (Bandai Namco)

Описание на длъжността

Our client Bandai Namco is a world-wide recognized Japanese company developing and publishing video games many of which have been an irreplaceable part of every gamer’s childhood. Bandai Namco gives you the chance not only to revive your gaming experience but also to be part of a global, inspiring, and challenging company where you can grow as a professional while having never-ending fun!

YOUR ROLE:
- Develop and maintain relationships with gamers across Europe mainly over chat and email.
- Communicate with existing clients in different forums and help them use the company`s merchandise.
- Ensure clients receive the highest level of customer service.
- Execute an organized, efficient, and structured working process.
- Meet predetermined targets and represent the company in a professional manner.

WHAT WE OFFER:
- An attractive remuneration + 3 types of monthly bonuses. Referral bonuses.
- Fixed working hours (Monday-Saturday). Transportation costs – covered for late shifts.
- Open-minded management team promoting innovation, personal and professional development.
- Permanent employment.

Изисквания за длъжността

REQUIRED SKILLS:
- Excellent knowledge of Italian and English is a must.
- Interest in the gaming world and desire to adapt your knowledge in terms of game innovations.
- Excellent interpersonal and communication skills.
- Ability to multi-task, prioritize and manage time effectively.
- Previous experience in client services or solid gaming experience will be considered an advantage (e.g. knowledge of Discord and Reddit).

Възможни услуги към потребителите /предимствата към всяка обява/:

Допълнително здравно осигуряване
Other social benefits
Transportation costs – covered for late shifts

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