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Работа в България?
София 1766, ж.к. Младост 4 Бизнес Парк София, сграда 5Б, ет. 6

IBM Bulgaria

София

Microsoft Remote Technical Support engineer with French

Описание на длъжността

Introduction
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities

We work with a wide variety of IBM enterprise customers providing technical support for Microsoft products, you will be involved in supporting our clients’ IT infrastructure for configuration queries and break/fix scenario.
As Microsoft specialist, you are responsible to provide technical support with high degree of Customer satisfaction by meeting Service Level Agreements (SLA) and process compliance. You will perform business impact analysis and risk assessments to reduce the likelihood of significant service outage or disasters.

Изисквания за длъжността

Required Technical and Professional Expertise

  • Strong knowledge of Windows Server, Active Directory, Failover Cluster, Windows Sys-internals tools
  • Strong communication skills
  • Strong soft-skills and customer management techniques
  • Strong troubleshooting skills
  • Experience in the support field
  • Fluent in English (C1) and French languages (B2)

Preferred Technical and Professional Expertise

  • Degree in Computer Science or related field
  • Certified MCSA/MCSE
  • Strong knowledge in Microsoft Exchange & Sharepoint
  • Knowledge in Virtualization

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