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Работа в България?
Sofia, Bulgaria 38 Cherkovna Str, floor 1, office 4 // Varna, Bulgaria 19 Dimitar Ikonomov Str, floor 1, office 1

Pontica Solutions

София

Merchant Advisor with Polish and English for an e-wallet company (non-voice)

Описание на длъжността

Our client is an industry-leading provider of online payment solutions. Using the latest security and fraud protection technology, they provide customers with a fast, secure way of transferring funds so they can make online purchases safely. Аpply, if you want to build a successful career in client services and account management.

YOUR ROLE:
• Communicate with the company`s B2B and B2C clients over chat and email.
• Conduct outbound verifications calls.
• Help clients solve issues related to failed transactions, personal identification and assist with onboarding new merchants.
• Ensure clients receive the highest level of customer service.
• Execute an organized, efficient, and structured working process.
• Meet predetermined targets and represent the company in a professional manner.

WHAT WE OFFER:
• An attractive remuneration + monthly bonus. Referral bonuses.
• Trainings and extensive performance improvement programs.
• Open-minded management team promoting innovation, personal and professional development.
• Permanent employment; full-time.
• Employer: Pontica Solutions Ltd.

Изисквания за длъжността

REQUIRED SKILLS:
• Fluent in Polish
• Good knowledge of written English.
• Excellent computer literacy.
• Excellent interpersonal and communication skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Previous experience in account management/payment industry/digital wallet will be considered a huge advantage.

**All interviews will be conducted remotely (online or by phone).

Възможни услуги към потребителите /предимствата към всяка обява/:

Free sport card
Additional Health Insurance
Exclusive discounts & offers.

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