Introduction
Join an innovative team focused on delivering and maintaining IBM Z Operating System (z/OS) which runs IBM mainframe computers. We provide industry-leading solutions that make the world run today – planes and trains take off on time, bank transactions complete in the blink of an eye, and the world remains safe because of the dedication our Technical Support has to our clients. Whether you are working on projects internally or for a client, Technical Support is critical to the success of IBM and our clients worldwide.

At IBM, you will use the latest software development tools, techniques and approaches and work with leading minds in the industry for solutions you can be proud of. Above all, we are looking for applicants who will thrive in an open, vibrant, flexible, fun-spirited, collaborative environment and desire creative freedom and an opportunity to work on a high performing team!

Your Role and Responsibilities

Join a team of professionals to provide technical services to clients across the globe. Customer satisfaction with IBM and our products are the main aim of the job. You carry z/OS (or subsystems) System Programming skills and/or Development skills.

Responsibilities:

• Communicate with the client teams and their clients to understand their business problems and goals, then architect, deploy, and provide enablement for solutions utilizing existing IBM Z products

• Provide technical assistance to customers who need help implementing IBM Z software or using it to the best of its ability

Required Technical and Professional Expertise

• A minimum of 5 years working in a mainframe operations environment providing an operational, service, consultancy or support role
• Demonstrated written and communications skills
• Your skills should include implementing and using at least one of the following products, with a desire to expand your skills to cover others: Security products: RACF, zSecure/ Print products: Infoprint/ PDTools: IBM Debug Tool, Fault Analyzer, File Manager, Data Set Commander, Hourglass
• The ability to use TSO and ISPF is expected as well as good JCL skills and the ability to write simple REXX programs
• Fluent English

Preferred Technical and Professional Expertise

• Knowledge of other z software including COBOL, PL/I, JCL, VSAM/QSAM, DB2, NetView, Assembler/PLX, SMP/E, RACF security, and other operations tools are useful although not mandatory
• Knowledge of the products that compete against the IBM products listed previously, will be an advantage.
• Experience with Applications Development on IBM Z is a plus