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Sofia, Bulgaria 38 Cherkovna Str, floor 1, office 4 // Varna, Bulgaria 19 Dimitar Ikonomov Str, floor 1, office 1

Pontica Solutions


Live Operations Support Specialist with Portuguese and Spanish

Описание на длъжността

In 5 years, our client has evolved from a start-up to Europe’s leading on-demand logistics platform that allows businesses in any industry to deliver to their customers with never-seen-before speed & efficiency.
Join our new team and work with amazing minds that change the way goods are delivered in urban areas.


  • Manage and serve as the main point of contact for live services.
  • Monitor live operations and make sudden, late-notice changes when necessary.
  • Proactively solve real-time issues before and as they emerge.
  • Troubleshoot client and driver issues.
  • Work in collaboration with other team members to improve operational performance.


  • An attractive remuneration + monthly bonus. Referral bonuses.
  • Different shifts.
  • Full training – provided by the client.
  • Open-minded management team promoting innovation, personal and professional development.
  • Permanent employment.

Изисквания за длъжността


  • Excellent written and verbal communication skills in Portuguese and Spanish. Good knowledge of English.
  • Previous experience in a customer-centric role, ideally in live customer support.
  • Extremely organized and able to manage tasks with a sense-of-urgency.
  • Logical thinker, who naturally looks to build efficient processes.
  • Tech-savvy with strong problem-solving skills.

**All interviews will be conducted remotely (online or by phone).

Възможни услуги към потребителите /предимствата към всяка обява/:

Допълнително здравно осигуряване
Other social benefits
Exclusive discounts & offers
Transport costs covered

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