About Us Welcome to the future of iGaming Technology. With over 10 years of experience, Delasport is an iGaming software solutions provider offering high-quality products, advanced technologies, and managed services for the gaming industry. Our main goal has always been to be at the forefront of the sports betting and online casino industry, capturing the very essence of innovation and weaving it into our gaming products. Through continuous effort and dedication, we strive to develop, improve, and provide market-leading iGaming software solutions to all. Check out how you fit into the next generation and get in touch!
Изисквания за длъжността
Your role and objectives: We’re looking for a highly motivated, enthusiastic, positive, and people person to our Customer Support team. Someone that will put the customer first, provide an outstanding service and makes sure they do everything they can from start to finish. We’ll make sure you hit the ground running by providing you with a comprehensive onboarding training course followed up with regular tailored 1-2-1 learning and development sessions. This will cover everything from product knowledge, promotional materials to the ever-changing procedural landscape of this sector. You’ll be working as part of fun, fast paced, multicultural business that offers plenty of opportunities to grow. Work hard, play hard! You with us? Your responsibilities: • Assisting customers as first point of contact through email and live chat • Keeping up to date with product and promotional information • Maintain an in-depth knowledge about standard operational processes • Working towards agreed goals and targets • Working in an office-based environment You are the ideal candidate if you have: • Previous working experience in the iGaming and Sports betting industry (advantage) • Excellent level of spoken and written German (advantage) • Excellent level of spoken and written English (must) • Availability to work on shifts (24/7 coverage) including weekends and public holidays • Proven experience within a customer service environment. • Good computing skills, especially in web-based applications. Last Updated: 21.12.2021 Our reward to you is: • Competitive salary package • Monthly and annual performance-based bonuses • Transport allowance • Food vouchers • Birthday vouchers, newborn vouchers • Career development/advancement orientated • Health Insurance • Happy hours filled with free drinks and snacks • Multisport cards • Friendly work environment with positive teammates • Team-building activities • Great office locations Get on board, join the fun, send us your CV already! In English. All applications will of course be treated in the strictest confidence. Only the short-listed candidates will be contacted!