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Работа в България?
Sofia, 38 Cherkovna Str, floor 1, office 4 // Varna, 19 Dimitar Ikonomov Str, floor 1, office 1 // Krakow, O3 Business Campus III, Opolska 110, 31-323, floor 4, City Space

Pontica Solutions

София

Customer Success Specialist with Portuguese and English

Описание на длъжността

**All interviews will be conducted remotely (online or by phone).

In 5 years, our client has evolved from a start-up to Europe’s leading on-demand logistics platform that allows businesses in any industry to deliver to their customers with never-seen-before speed & efficiency.

They are now expanding into the Portuguese market, so you have to opportunity to join our newest team in Sofia and work with amazing minds that change the way goods are delivered in urban areas.

YOUR ROLE:

  • Manage and serve as the main point of contact for live services (mainly over chat).
  • Monitor live operations and make sudden, late-notice changes when necessary.
  • Proactively solve real-time issues before and as they emerge.
  • Troubleshoot client issues.
  • Work in collaboration with other team members to improve operational performance.

Изисквания за длъжността

REQUIRED SKILLS:

  • Excellent written and verbal communication skills in Portuguese. Good knowledge of English.
  • Previous experience in а customer-centric role will be a plus, but is not required.
  • Extremely organized and able to manage tasks with a sense-of-urgency.
  • Tech-savvy with strong problem-solving skills.

WHAT WE OFFER:

  • An attractive remuneration, monthly performance bonus & 6-month-review bonus. Referral bonuses.
  • Full training – provided by the client.
  • Additional health insurance and other social benefits. Exclusive discounts & offers.
  • Open-minded management team promoting innovation, personal, and professional development.
  • Permanent employment; full-time.
  • Employer: Pontica Solutions Ltd.

Възможни услуги към потребителите /предимствата към всяка обява/:

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